Availability 

Reservation availability is based on the attributes (online, in-house, or walk-in access) you assign to the table or table combination on the floorplan in your shift. 

Tables can be set to one or more of the following attributes. 

Table Attributes = Table Availability for Booking

  • ONLINE: Tables set to 'Online' are available for booking by guests through Resy.com, your widget or website and through the Resy diner app.
  • IN-HOUSE: Tables set to 'In-House' are available to book in-house through the ResyOS. For example, reservation taken over the phone or in-person.
  • WALK-IN: Tables set to 'Walk-in' are NOT available for booking online or in-house and allow you to decide how to use the table in the shift. For example, you have patio tables that are weather dependent and you do not want them booked ahead of time but can choose to assign day of.
  • SELECT: Tables set to 'Select' are only available for booking online and are only visible to guests that are Resy Select Members and participating restaurants. 
  • MIXED: Tables that have 2 or more table attributes assigned throughout the shift are referred to as mixed. 

Resy Select is a new guest loyalty program. You will only see this booking option is you are a participating restaurant. If you're interested in learning more about the program let us know and we'll consider your restaurant as we expand the program!

Edit Availability for a Recurring Base Shift

  1. Visit the Resy Dashboard.  
  2. Click the graph icon in the top left corner. 
  3. Select 'Service'.
  4. Choose the 'Shift Settings' tab.
  5. Click the three dots icon next to the shift you'd like to edit and choose 'Edit'.
  6. Click 'Step 3 Availability' on the left hand side of the shift editor. 

To update Availability in the shift editor: 

  1. Select Online, In-House, or Walk-in for the Table Type
  2. This will make all tables with that Table Type the same attribute
  3. You can also tap on the carrot, to the left of the table names, to assign an attribute to individual tables.

The 'Mixed' attribute cannot be selected, this shows tables have a MIX of availability settings throughout the shift. (Tables that have 2 or more attributes assigned throughout the shift will automatically be designated as 'Mixed'.)

To assign different availability attributes to tables throughout the shift:

  1. Scroll down to the bottom of the page and click on 'Customize by Time and Slot'
  2. From here you'll see a list of your tables on the left side along with any table combinations you have in place. 
  3. Click on the 15 minute increments you'd like to assign an attribute to and select from the table attributes on the bottom of the screen to assign. 
  4. When you're finished click "Update Availability" in the bottom right corner to close out the window.
  5. When all edits to your availability are complete, click "Update Shift" in the bottom right corner of the shift editor to save your changes. 

Edit Availability for a Single Day or Shift

  1. Visit the online Resy Dashboard.
  2. Click the graph icon in the top left corner. 
  3. Select 'Service'.
  4. Choose the 'Calendar' tab.
  5. Click on the date you'd like to edit and select 'Step 3 Availability'.
  6. When you've completed a 'single day edit' you'll see the edit reflected on the calendar date.

Pacing

Your pacing determines the maximum amount of covers bookable online every 15 minutes throughout your shift. Reservation times with pacing at capacity will not be bookable online.

When booking in-house, pacing will turn red when it's reached capacity as a visual indicator to choose/offer a more optimal time. You may choose to book in-house reservations that exceed pacing.

Edit Pacing for a Recurring Base Shift 

  1. Visit the Resy Dashboard.  
  2. Click the graph icon in the top left corner. 
  3. Select 'Service'.
  4. Choose the 'Shift Settings' tab.
  5. Click the three dots icon next to the shift you'd like to edit and choose 'Edit'.
  6. Click 'Pacing' on the left hand side of the shift editor. 

The pacing section in the shift editor will show you the pacing you currently have set for the shift. 

If you prefer consistent pacing every fifteen minutes throughout your shift, you can enter the pacing value in the field shown. This will set your pacing to this value from the first to last seating time for this shift. 

To customize pacing by time throughout the shift:

  1. Click 'Show Custom Pacing' and scroll down
  2. Enter a pacing value every 15 minutes throughout the shift
  3. When you've completed your edits to pacing click "Update Shift" in the bottom right corner of the shift editor. 

Edit Pacing for a Single Day or Shift

  1. Visit the Resy Dashboard.  
  2. Click the graph icon in the top left corner. 
  3. Select 'Service'.
  4. Choose the 'Calendar' tab.
  5. Click on the date you'd like to edit and select 'Single day edit' or 'edit availability'
  6. When you've completed a 'single day edit' you'll see the edit reflected on the calendar date.
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