How does Availability show in Resy? 

Resy uses has three types of table availability attributes:  

  • Online: Tables will appear on Resy.com and your booking widget guests will be able to book these. 
  • In-house: These tables do not appear online and are only available for your team in house to book reservations 
  • Walk-in only: The tables do not show online, nor do they appear in the booking module when making reservations in-house. 

On your timeline, in-house tables are indicated by a small house icon, walk-in tables with and walk icon and online tables will appear in a dark gray

Assigning these availability attributes is one way to decide what is available to guest online. To learn more about assigning availability attributes click here

Turn Times

Resy also takes into account the turn times of different party sizes. Once a party has booked a table, say for example a 2 top with 1.5-hour turn at 6:00 PM, that table will not be available again until 7:30 PM. 

Pacing

Another factor that contributes to how your availability appears online is pacing. You can think of pacing as the maximum amount of covers you would like to accept at every 15-minute interval.  

Pacing takes into account reservations booked both online and in-house. However, you are able to override your designated pacing when booking in-house. To learn more about adjusting your pacing click here

Creating your online availability

Below we will review how to set up a base availability, and also learn how to create special days or events in the service tab. 

Base Availability

Your base availability will be set up during onboarding with Resy, though your are able to create new shifts or edit shifts at your convenience. 

To access to the Dashboard Service Settings, the login you use must be designated as an 'Admin' for your restaurant. 

  1. Click on the Graph icon in the top left corner of the dashboard to access the dropdown menu and select "Service". 
  2. Click on "Shift Settings" to open a weekly calendar showing the current shifts that you have active this week with any shifts you have in place for future dates listed below. 

Create a New Shift: 

  1. Click the "Create a Shift" button in the top right corner. 
  2. The shift creation tool will walk you through the steps to setup all aspects of this new shift with helpful tips along the way.

 Click here to learn more about how to create and edit your base availability.

Changes made in the 'Shift setting' tab will be ongoing for any given shift. 

Single Day Edits and special events

Single day edits are made in the 'Calendar' tab of the Service section. 

For access to the Dashboard Service Settings, the login you use must be designated as an 'Admin' for your restaurant.

  1. Click on the graph icon in the top left corner to see the Dashboard dropdown menu.
  2. Click "Service" to open your Service Settings.
  3. From the Calendar tab, click the day you'd like to edit and select "Single Day Edit". From there you can edit every aspect of the current shift for this day. 
  4. Click "Save" in the bottom right corner to finish
  5. You can also quickly copy a single day edit. If you have a reoccurring event or special day. 

For more information on single day edits tap here

Creating availability for special events

There are a few ways to set up and event in the Dashboard Service Settings
 Click here to learn how to set up an event where you will not be having regular service, such as a full buy out. 

To create an event where normal service will be held at the same time you would use the 'Customize Policy' feature.

  1. Click on the graph icon in the top left corner to see the Dashboard dropdown menu.
  2. Click "Service" to open your Service Settings.
  3. From the Calendar tab, click the day you'd like to edit and select "Single Day Edit". 
  4. Select ' Step 5 Custom Policies', if you have multiple shifts in a day you will be prompted to select the shift you will be editing. 

5. Select customize tables to assign reservations a specific name, turn time, and custom content. You can also create pre-paid reservations for those custom tables.

Paid Events

You will need to add your banking info before setting up a paid event.  

In the Dashboard tap on the Venue tab

Then tap on the Banking Info, enter the bank account information here. When you are done hit save. 

Events through Resy can be created as pre-paid tickets, where guests are charged upon booking, with cancellation fee policy that requires credit card information but does not charge guests upon booking, or with no credit card requirement  but special verbiage letting guest know the nature of the reservation. 

The option to add payment can be found in Step 4 under Policies.

Funds collected for pre-paid events will disburse to your bank account 72 business hours after the event date. 

Funds collected for cancellation fees are disbursed on a rolling basis two weeks after the cancellation fee is charged

Did this answer your question?