Please Note: You can add cancellation policies to all reservations or to reservations for specific tables, for example, tables that can seat parties of 6 guests or more. In order to have a cancellation policy or Prepaid Reservations banking information is required.

Add Cancellation Policy for Specific Tables or Party Size

First, you’ll log-in to the Resy Dashboard preferably using a Chrome browser.

  1. Click the icon in the top left corner > Service > Shift Settings tab
  2. Select the shift you would like to edit by clicking the three horizontal dots in the top right corner of the shift and selecting ‘Edit Shift’Select Step 5: Custom Policies > Tap on ‘Customize Tables’

3. Select Step 5: Custom Policies > Tap on ‘Customize Tables’

4.Select the tables that will have the cancellation policy attached > ‘Next, Customize Policies’

5. Toggle on ‘Cancellation Fee’ and add in the specifics of your policy

6. Save and Update Shift.


Please Note: It is important to note that the policy is specifically attached to tables. For example, if you would like parties of 6 to enter credit card information when booking you will need to attach the policy to all tables of 6 or more, in some cases this may include tables that accommodate parties of less than 6 guests, i.e 4-6 top.

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