1. Remove online availability
Close out specific dates from the calendar in iOS. Tap the calendar icon in the upper right corner, Tap and Hold on the date you wish to close, and Tap Close Day. You can also do this from the calendar in the Resy Dashboard.
Update your booking window to 0 days: in the Resy Dashboard under Venue, Listing Info update your booking window to 0 days. This will immediately remove your online availability.
2. Cancel existing reservations
Text your guests: Send an SMS through ResyOS to notify your guests ahead of cancelling. You can draft and setup a default outbound message in your ResyOS settings.
Shut off your automated SMS: to ensure that guests won't receive any confirmation text messages turn off reservation confirmation and day-of-reminder messages. In the Resy Dashboard, go to Guest Communications, Text Messages and toggle off both message types.
Auto Cancel existing reservations: Fill out this form and we will automatically cancel reservations for your specified dates. This will send a cancellation email to guests letting them know about this cancellation. Entries are submitted Mon-Fri at 5pm EST.
3. Update your Resy listing
Update your Need to Know section on your Resy listing to communicate with guests that you are temporarily closed. In the Resy Dashboard, go to the Venue, Venue Listing Info and add any additional information. If you are removing what's currently listed, be sure to save the verbiage somewhere.
4. Contact recent diners
If you are re-closing your doors, it is likely because you were informed of a confirmed COVID-19 case being in your building. If needed, there is a Contact Tracing report in the Analytics portal of your Resy Dashboard. You can easily export and contact any guests that may have been affected.
Please keep us informed if you decide to temporarily close. During this rapidly changing time, we want to ensure that we have all the information needed to best support our partners.
If you need any assistance we are here for you. Chat the Resy Support Team through the ResyOS app or from our online Dashboard or email us at email@example.com. Click here for more information on How to Contact Resy Support.