Before opening reservations to the public, be sure to adjust your guest communications if you made any changes during your closure.

First, navigate to the dashboard, then tap on the top left corner and select "Guest Communications":

You'll see two sections to manage your communications: Emails & Text Messages.

Emails

Click here for a detailed view of the standard Resy email content

Customizing Email Content

You'll see separate sections to edit the content for the confirmation, change and cancellation emails. Resy emails use dynamic tokens to populate the accurate information for the guest receiving the email based on their reservation details. 

When you've finished editing, click the preview button in the bottom right corner to review your work!

Email Dynamic Tokens

These tokens are listed on top of the content field and can be selected by placing the cursor where you'd like to place the token in the content field and clicking on the dynamic token above. 

  • Salutation - This will automatically add the greeting “Hi First Name," to the email pulling the first name of the guest form the reservation details
  • Venue Name - The name of your restaurant
  • Reservation Day - The day of the week of the guests reservation (Monday, Tuesday, etc)
  • Reservation Date - The calendar day of the guests reservation in full month and date format, without the year
  • Reservation Time - The time of the reservation in the time zone of the restaurant (not the guests time zone if they are booking from elsewhere)
  • Party Size - The number of guests in the reservation
  • Email - This allows you to enter an email address and create the display text the guest will see. For example, "If you need any assistance ahead of your reservation date please contact us here so we can help!"
  • Hyperlink - this allows you to enter a hyper link and create the display text the guest will see. Guests can click the text to be sent directly to the destination. For example, "Please visit our website to view our new Dinner Menu!"

At any point you can preview the email content by clicking on the “Preview’ button in the bottom right corner. We highly recommend this to be sure the dynamic tokens you've selected are giving you the desired result!

Text Messages

Click here for an overview of the automated SMS default timing and content

Reservation Confirmation Text

The reservation confirmation text can be updated by service period (breakfast, brunch, lunch & dinner). You can also customize the reply the guests receive when they respond with 'confirm' or cancel'. You'll see the service period noted on top of the content field indicating the service period you are editing. 

Reservation Confirmation Text Content

You can customize the text in the content field by using dynamic tokens. These dynamic tokens will populate details specific to the guests reservation. Click the token above the content field to place it in the message. 

  • Venue Name - The name of your restaurant
  • When - This will say 'today', 'tomorrow' or the day of week if you've customized the timing more that a day prior to the reservation date
  • Reservation Service Period - this will display breakfast, brunch, lunch or dinner based on the details of the guests reservation
  • Reservation Time - The time of the reservation in the time zone of the restaurant (not the guests time zone if they are booking from elsewhere)
  • Party Size - The number of guests in the reservation

When you've finished editing, click the preview button in the bottom right corner to review your work!

Read more about why this is important here.

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