Make updates to the emails guests receive when they book at your restaurant. Edit language for the Confirmation, Cancellation, and Reservation Change emails. Click here for a detailed view of the standard Resy email content.

Email text may not include any content that can be considered promotional such as offers or other marketing messages.

Please note: Restaurants with our Platform 360 and Full Stack packages can customize the content of their emails. Please email resysupport@resy.com if you'd like to upgrade your package.

In this article:

• Customize Email Content 
• Email Dynamic Tokens

Customize Email Content 

Please note: Emails cannot be customized by service period and will include the same messaging for all reservations.

1. Log in to the Resy OS Dashboard, click the graph icon in the top left, and select “Guest Communications”. 

2. You'll see separate sections to edit the content for the confirmation, change, and cancellation emails. Resy emails use dynamic tokens to populate the accurate information for the guest receiving the email based on their reservation details.

3. When you’ve finished editing, click the “Preview” button in the bottom-right corner to review your work!

Email Dynamic Tokens

These tokens are listed on top of the content field. You can select this by finding the placement for where you’d like to place the token in the content, then clicking the dynamic token. 

• Salutation: This will automatically add the greeting “Hi First Name,” to the email by pulling the first name of the guest form the reservation details.
• Venue Name: The name of your restaurant.
• Reservation Day: The day of the week of the guest’s reservation (i.e., Monday, Tuesday, etc.)
• Reservation Date: The calendar day of the guest’s reservation in full month and date format, without the year.
• Reservation Time: The time of the reservation in the time zone of the restaurant (not the guest’s time zone if they are booking from elsewhere).
• Party Size: The number of guests in the reservation.
• Email: This allows you to enter an email address and create the display text the guest will see. For example, “If you need any assistance ahead of your reservation date, please contact us here so we can help!”
• Hyperlink: This allows you to enter a hyperlink and create the display text the guest will see. Guests can click the text to be sent directly to the linked destination. For example, “Please visit our website to view our complete Dinner Menu!”

At any point you can preview the email content by clicking on the “Preview” button in the bottom-right corner. We highly recommend previewing your email to make sure the dynamic tokens you’ve selected are giving you the desired result!