General Program Information
Q. What is Resy Select?
A. Resy Select is Resy’s first membership loyalty program crafted to build deeper relationships between Resy’s most popular restaurants with Resy’s most valuable guests. Resy member benefits include exclusive access to prime-time tables, priority within Notify, priority tickets to Resy events, and more. In May of 2019 the Resy Select program was launched to a select group of restaurants, members, and cities. The Resy Select program has plans to expand throughout the year.
Q. Who are Resy Select Members?
A. Resy has identified our 'top guests' in select cities and has invited them to be the first Resy Select Members in these markets. Resy Select members are Resy’s most valuable guests: sophisticated diners who book often, spend more, and very rarely no-show or late cancel.
Q. How do I know if a guest is a Resy Select Member?
A. Since Resy Select members are Resy’s best diners, we wanted to make sure all of our restaurants know who they are when they dine with you. We have included a special gold badge in their guest profile in ResyOS. Similar to your VIP tags, the Resy Select badge will be displayed in ResyOS as a gold dot next to the Resy Select Member's name on the reservation list and just beneath their name when you open up their reservation profile.
Q. How does the program work?
A. Once you have set aside your Resy Select inventory, you are set-up for Resy Select. Resy Select Members will then have access to book available exclusive inventory and will see your restaurant as a participating Resy Select restaurant.
Q. Should my team provide special VIP treatment to Resy Select members?
A. Resy Select members are Resy’s most valuable guests: sophisticated diners who book often, spend more, and very rarely no-show or late cancel. Many of Resy’s participating restaurant partners are interested in enhancing this guest’s experience in lieu of the value they offer to the restaurant and their overall loyalty potential. While this isn’t promised to the member, this is something we recommend.
Q. Is there an additional fee for my restaurant to participate in Resy Select?
A. No additional fees apply to be a Resy Select restaurant partner.
Getting Set Up for Resy Select
Q. How do you set up your Resy Select inventory?
A. You'll see a new option in your Service Settings through your Resy Dashboard to allocate availability for Resy Select. For more information on how to assign and edit your Resy Select availability visit the Resy Select setup walkthrough HERE.
Q. What are the default release times?
A. The default release times for Resy Select exclusive inventory is same day for 10am for lunch service and 3pm for dinner service. Members are being told to ensure they book before these times for same day reservations, so that we can encourage our members to book in advance and through the app and web.
Q. How do I update & adjust inventory?
A. For more information on how to assign and edit your Resy Select availability visit the Resy Select setup walkthrough HERE.
Q. Is there anything I should say or do when Resy Select members dine?
A. Resy Select members will always have a badge in their guest profile, whether they book an exclusive Resy Select table or not. Many of Resy’s participating restaurant partners are interested in enhancing this guest’s experience because of the value they offer to the restaurant and their overall loyalty potential. In lieu of this, we recommend providing a VIP guest experience to Resy Select Members.
Q. What do I do if a Resy Select member books a table that isn’t their “exclusive table”?
A. Whether or not a Resy Select member books the exclusive inventory or inventory available to the general public, we recommend giving this guest the same experience.
Q. Can I book a non Resy Select guest into a Resy Select table?
A. We ask that you do not use Resy Select inventory for your other guests. If the table is unbooked or cancelled after the release times, this will no longer be considered a Resy Select table and can be used at the restaurants discretion.
Troubleshooting for Resy Select
Q. What happens if I have a bad experience with a Resy Select member?
A. We take feedback on our members very seriously. If you have a bad experience with a Resy Select member, please contact firstname.lastname@example.org as soon as possible to share the details.
Q. I don’t want to participate in Resy Select any longer, what should I do?
A. If you are unhappy and no longer want to participate with Resy Select, before adjusting your inventory, please contact email@example.com . Resy Select was built to ensure that we bring you the most valuable guests. We also built our product to ensure that this could happen seamlessly. We are always looking for feedback to adjust the program as needed should this not be the case.
For general Resy Select feedback or If you are interested in your restaurant joining Resy Select please reach out to firstname.lastname@example.org