Automated Reservation Emails
Guests booking or making reservation changes online will receive an automated email from Resy with the reservation details every time they book, change, or cancel a reservation. Below we've listed examples of the emails guests receive along with the options to customize the content.
The email customization feature is only available for restaurants on our 360 & Full Stack monthly service plans. Let us know if you'd like to consider an upgrade and we'll put you in contact with your Resy Account Manager.
Booked Email
Below is an example of the standard Resy 'booked' email. The language in the body of the email, outlined in red, can be customized in the Resy Dashboard > Guest Communications > Email tab.
Change Email
Below is an example of the standard Resy 'change' email. The language in the body of the email, outlined in red, can be customized in the Resy Dashboard > Guest Communications > Email tab.
Cancel Email
Below is an example of the standard Resy 'cancel' email. The language in the body of the email, outlined in red, can be customized in the Resy Dashboard > Guest Communications > Email tab.
More info about Resy Reservation Emails
Cancellation policy language in the Resy emails: This language cannot be customized. The cancellation language will auto-populate in the footer of the email based on the policy you have set on the table in your shift settings.