Please Note: You can add cancellation policies to all reservations or to reservations for specific tables, for example, tables that can seat parties of 6 guests or more. In order to have a cancellation policy or Prepaid Reservations banking information is required.
Add Cancellation Policy for Specific Tables or Party Size
First, you’ll log-in to the Resy Dashboard preferably using a Chrome browser.
Click the icon in the top left corner > Service > Shift Settings tab
Select the shift you would like to edit by clicking the three horizontal dots in the top right corner of the shift and selecting ‘Edit Shift’Select Step 5: Custom Policies > Tap on ‘Customize Tables’
3. Select Step 5: Custom Policies > Tap on ‘Customize Tables’
4.Select the tables that will have the cancellation policy attached > ‘Next, Customize Policies’
5. Toggle on ‘Cancellation Fee’ and add in the specifics of your policy
6. Save and Update Shift.
Please Note: It is important to note that the policy is specifically attached to tables. For example, if you would like parties of 6 to enter credit card information when booking you will need to attach the policy to all tables of 6 or more, in some cases this may include tables that accommodate parties of less than 6 guests, i.e 4-6 top.