Please Note: Customization of your Guest Communications is available for Platform 360 and Full Stack restaurant partners. If we made changes to your Guest Communications for you prior to closing, please contact Support so we can help you make the adjustments for your reopening.

Before opening reservations to the public, be sure to adjust your guest communications if you made any changes during your closure.

First, navigate to the dashboard, then tap on the top left corner and select "Guest Communications":

You'll see two sections to manage your communications: Emails & Text Messages.

Text Messages

Navigate to the 'Text Messages' tab at the top of the screen. There are three types of automated text messages your guests can receive:

  • Reservation Confirmation - Allows guests to confirm or cancel through SMS saving you time from manual confirmations and encouraging timely cancellations to give you the best shot to rebook when guests' plans change.

  • Follow-up Reminder - this sends another text to anyone that DID NOT confirm the first time they received the confirmation message.

  • Day-of Reminder - This offers an opportunity to send extra information about the restaurant to the guest just ahead of their reservation time, helps reduce late arrivals, and opens the 2-way text option for guests to reply directly to you with last minute information.

  • Waitlist Messaging - Automated texts for adding, confirming and cancelling guests on the waitlist.

Please Note: You will need to toggle each of the above text message types in order to be able to make any adjustments.

Click here for an overview of the automated SMS default timing and content

Customizing Reservation Confirmation Text Content

You can customize the text in the content field by using dynamic tokens. These dynamic tokens will populate details specific to the guests reservation. Click the token above the content field to place it in the message.

  • Venue Name - The name of your restaurant

  • When - This will say 'today', 'tomorrow' or the day of week if you've customized the timing more that a day prior to the reservation date

  • Reservation Service Period - this will display breakfast, brunch, lunch or dinner based on the details of the guests reservation

  • Reservation Time - The time of the reservation in the time zone of the restaurant (not the guests time zone if they are booking from elsewhere)

  • Party Size - The number of guests in the reservation

When you've finished editing, click the preview button in the bottom right corner to review your work!

Emails

Click here for a detailed view of the standard Resy email content

Customizing Email Content

These tokens are listed on top of the content field and can be selected by placing the cursor where you'd like to place the token in the content field and clicking on the dynamic token .

  • Salutation - This will automatically add the greeting “Hi First Name," to the email pulling the first name of the guest form the reservation details

  • Venue Name - The name of your restaurant

  • Reservation Day - The day of the week of the guests reservation (Monday, Tuesday, etc)

  • Reservation Date - The calendar day of the guests reservation in full month and date format, without the year

  • Reservation Time - The time of the reservation in the time zone of the restaurant (not the guests time zone if they are booking from elsewhere)

  • Party Size - The number of guests in the reservation

  • Email - This allows you to enter an email address and create the display text the guest will see. For example, "If you need any assistance ahead of your reservation date please contact us here so we can help!"

  • Hyperlink - this allows you to enter a hyper link and create the display text the guest will see. Guests can click the text to be sent directly to the destination. For example, "Please visit our website to view our new Dinner Menu!"

When you've finished editing, click the preview button in the bottom right corner to review your work!

If you need any assistance we are here for you. Chat the Resy Support Team through the ResyOS app or from our online Dashboard or email us at resysupport@resy.com Click here for more information on How to Contact Resy Support.

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