Resy has worked to ensure that our partners have felt supported and had the resources they needed from the very beginning of this pandemic and will continue to do so as the industry comes back online. There will be some elements of resetting your books that we can automate, but also many that will need to be manually adjusted. Below, we will go through all of the settings to consider as new guidelines are rolled out regarding operations.
We have also created this comprehensive to-do list and are offering webinar trainings focused specifically on reopening for all partners. This is a great way to get all staff members educated on ResyOS and ensure that you are set up for success.
Reopening your doors will be similar to opening a new restaurant in many ways and restrictions will vary city to city, so we have created a step-by-step guide to walk you through everything you should consider regarding your books.
Reports in Dashboard
We have provided two keys reports to your dashboard for preparing to reopen your doors.
The first is a Pre-Launch Dashboard that offers information about your historical cover data, no-show rates, and late cancellation rates. There are also limited capacity considerations listed as a point of reference so you can more easily plan for staffing, menu limitations, or ordering.
The second, C19 Affected Guests, is a list of all guests that had bookings in your restaurant during the mandated closures that can be used in the ‘Announcing Your Return’ section below.
You may need to make adjustments to your floor plan before setting up your shifts. If that is the case, please copy your existing floor plan so that you can re-use it when the time comes. You can find a detailed walkthrough of making those changes here.
Once you have determined how you plan to reopen your space, you will need to set up your daily shifts to reflect hour changes, capacity restrictions, or staffing accommodations. You may have made adjustments to your base-level shifts that need to be reverted. You’ll want to ensure that all Need to Know and About sections reflect the appropriate messaging.
If you used Resy for takeout, you should follow the instructions here. And if you are looking to limit your availability upon reopening, you should follow the instructions in this article. If you will no longer be offering takeout or delivery, please reach out to our Support team via the support chat and we can have those removed for you.
Guest Communication Settings
If you are a Platform 360 partner, please check your Email and Text Messaging Templates to ensure that your guests are getting the correct information for your service. Email customizations are a great way to also inform your guests of any alternative revenue streams that you will be employing or to link out to Gift Card purchases or Donations.
The last thing you want to adjust is your Booking Window. Once this is open, guests will be able to begin booking with you, so it’s important to make sure that you are ready to start accommodating guests before you make this adjustment.
Once all of the above have been adjusted, you can fill out this form to have our product teams re-enable the following for you: Text Confirmations, Notify, and Ratings.
Announcing Your Return
As soon as you have your reopening date set, we recommend informing your guests. Within your dashboard, you will find a complete reservation list of everyone that had a reservation at your restaurant from March 9, 2020, to June 10, 2020, in case you want to offer first right of refusal to anyone that was forced to cancel due to the mandated closures. We have included some best practices and prompts for you here.
Please remember that you will very likely be sending emails at the same time as much of the industry, so relying on social media or thinking of innovative ways to connect with your guests will help ensure that you don’t get lost in the mix.
If you would like to request a full marketing guestbook that includes all emails that are opted in, please reach out to our Support team and they can provide this for you as a CSV.
Read more about why this is important here.