Resy's Platform 360 offers premium features and customizations that will help you gain more value as a Resy partner, and better streamline your restaurant operations. Resy’s Platform 360 includes a number of features and customizations to take advantage of. We’ve compiled a list of customizations along with examples of how some Resy partners are making the most out of Platform 360.

Not yet a Platform 360 customer? Reach out to our Support Team at support@resy.com if you would like to upgrade or if you want more information.

Platform 360 Customizations:

Email and Text Messages to Guests

Have anything important you want guests to know after booking? Share information about parking, dress code, grace periods, etc or adjust the timing of text messages.

Venue Example:

Instructions on adjusting the messaging and timing of guest communications can be found here.

Table Statuses

Want to add a Bussed Table icon or change the color of the Seated Icon to match your previous system? Your Implementation Specialist can adjust table statuses before going live, or your dedicated Restaurant Success Manager can set-up once you’re live on Resy.

Reporting & Insights

Want to see what percentage of bookings are coming from your website, Google, or Resy? Or how about which guests have dined more than 5+ times so you can reward them via an email campaign? Your Implementation Specialist can get custom reports set-up before going live, or your dedicated Restaurant Success Manager can set-up once you’re live on Resy.

Your Implementation Specialist can adjust table statuses before going live, or your dedicated Restaurant Success Manager can set-up once you’re live on Resy.

Venue Example:

Post-Meal Surveys

Each guest that has an email on file after dining will receive a post-dining survey . You will be set-up with our standard questions, but you are able to customize surveys by filling out the following form.

Venue Example Questions:

Third-Party Ratings in Analytics Portal (Google, Facebook, TripAdvisor)

Want to see a summary report of all ratings that your guests are leaving across Resy, Google, TripAdvisor, FoursSquare, and Facebook in the Analytics Dashboard? You are also able to reply to each review from the Dashboard and view your average rating across each platform.

Your Implementation Specialist can get third party ratings set-up before going live, or your dedicated Restaurant Success Manager can set-up once you’re live on Resy.

Platform 360 Features:

Third Party Payment

Third Party Payment allows a third party to purchase the full meal or an item (ex. wine bottle) for an existing reservation. The guest will receive a PCI compliant credit card authorization form via text message, and you will be able to charge third party guests directly through ResyOS. More information can be found here.

Your Implementation Specialist can set-up third party payment before going live, or your dedicated Restaurant Success Manager can set-up once you’re live on Resy.

Exclusive Booking Channels

Reward your best guests by allocating online reservations to a select group, such as VIPs, regulars, and concierges. VIP, concierge, or guest tags can be used to create an online channel. These channels can be applied to your tables in the availability section of your shift settings. Information on how to use Exclusive Booking Channels can be found here.

Example of guest tagged with a VIP tag

Example of what the guest sees when viewing channeled inventory, noted by the yellow crown.

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