From the Resy Dashboard, you can now enter your reopen date to communicate to your guests on Resy.com and give them automated notifications when you are back online for reservations.
Establishing Your Open Date
When you login to the Resy Dashboard, you'll see a pop up where you can enter your expected reopen date. If you haven't determined when you'll be able to reopen you can click 'Don't Know Yet' to continue.
Once you have entered your open date, you'll see the date referenced in the blue banner at the top of the Resy Dashboard. If you haven't established a date to reopen, you'll see the option to 'Set Open Date' on the banner. Your open date can be edited by clicking the banner anytime if your plans change.
PLEASE NOTE: The open date you establish facilitates clear communication to your guests online with the option for them to get a weekly email with updates on their favorite restaurants. This DOES NOT change your shift settings in any way and you'll need to edit your shifts to be sure you are setup correctly with the desired reservations online for the desired dates. If you need help setting up your shifts visit Reopening on Resy for a full walkthrough, live chat Resy support or email us at email@example.com
Open Date and Guest Communications
The open date communications have also been integrated with the Resy Hit List feature. We've added a 'Stay in the know' button to your Resy.com listing page to encourage Resy users to add their favorite spots to their personal Hit List.
Once you've established your open date, the language on the bulletin will change to 'Opening Soon'.
Once a Resy users adds your restaurant to their Hit List they will get a notification explaining the weekly email digest they'll receive for their personal Hit List with updates for those favorite restaurants.
Resy users can easily manage their Hit List restaurants and communication options through their Resy.com settings.
E-Blast to your Guests
Send an email to guests that have previously dined at your restaurant notifying them that you have reopened. You can find a monthly guestbook in the dashboard or you can request a full guestbook from our support team to ensure you reach all diners.
Example Subject Lines:
And now for some good news...
The best email you’ll get all day.
The day we’ve been waiting for!
The day has come!
We’re ready to welcome you.
We can’t wait to see you again.
Ready for some [insert popular menu item, if venue has a well-known favorite]?
Dear Valued Diners of [Restaurant Name],
[Restaurant Name] is thrilled to announce that we will reopen our dining room on [DATE]. You can book directly from our website, [link your website], their website [LINK YOUR UNIQUE RESY URL], the Resy App, or by calling the restaurant directly at [Restaurant Phone Number].
We appreciate your support through these difficult times and we are looking forward to welcoming you back at [Restaurant Name].
See you soon!
[Restaurant Name] Team
Post on Social Media
Example Facebook or Twitter Post: [Restaurant Name] will reopen! Starting [DATE] our dining room will be ready to welcome you back. You can book reservations via the @Resy app or website, our website, or by calling the restaurant at [Restaurant Phone Number]. We look forward to welcoming you back to [Restaurant Name]!
Example Instagram Post: [Restaurant Name] is reopening! Starting [DATE] our dining room will be ready to welcome back our guests and you can book reservations via the @Resy app, Resy.com, our website, or by calling the restaurant at [Restaurant Phone Number]. You can also book directly from our Instagram page by hitting the Reserve button above our feed. We're excited to have you dine with us again at [Restaurant Name]!
Update your Website
Remove any language regarding your closure and replace it with your opening date. Make sure you have a clear reservations page or that your Resy widget is placed “above the fold,” meaning that diners don’t have to scroll down to see it.
Another way to let guests know that you have a date to reopen your dining room is by updating your voicemail to include what date they can start walking in or booking reservations.