Create and manage events with Resy to generate revenue and create unique culinary experiences for your guests. Create General Admissions events for things like backyard BBQs and NYE parties or choose Assigned Seating events for wine dinners and chef collaborations. Learn how to create, edit, cancel, and change events in the dashboard here. 

How can my guests find details about events I'm hosting?

Every event has a distinct Event Details page that’s visible on Resy.com, the widget, and the Resy app. This page has all the information a guest needs to know about the event without having to start booking to learn more.

You can link to Event Details pages (and the widget version of Event Details) from any email marketing campaigns or websites to drive interest and reservations for your events.

What types of events does Resy support? 

Resy supports both General Admission and Assigned Seating events. 

• General Admission: You can sell however many tickets you want regardless of the number of seats in your floor plan. The same availability types (online, in-house, walk-in) and channels functionality will apply to General Admission events. General Admission events have their own experience in the iPad, which includes a full screen guest list. For checking in both partial and full parties, just swipe right on the name of the party in the iPad.
• Assigned Seating: Drive capacity off tables on your floor plan, similar to standard shifts. We recommend using this format for special reservations, tasting menus, and more. 

Can I offer different ticket packages for guests at my event?

Yes, you can set up different packages, like basic, deluxe, and premium, as options for your guests to pick from. This allows you to offer VIP experiences at a higher price point and test different package and pricing models for your events.

Can I build a draft of my event before putting it online?

Yes, if you have a separate marketing team or need more time to get images and content ready before your event goes live online, you can create the event and save by clicking “Save Draft” on the bottom-left corner. 

Is there a fee for transactions processed through Resy?

Resy does not charge a fee. But Stripe does withhold a Credit Card processing fee per transaction.

• U.S.: All Cards: 2.9% +.30
• Canada: All Cards: 2.9% +.30
• UK: View S
• European Economic Area: 2.5% +.20
• International Cards: 2.9% + .20
• AUS: Domestic Cards: 1.5% + .30, International Cards: 2.9% + .30

How can I track sales once my event is live? 

You can see real-time analytics for sales on our new Event Management page in the Resy OS dashboard. You can see ticket sales (or covers booked if it's a seated event) by day, package type, and availability type.

How long does it take for the funds to be deposited from my prepaid event?

The default payout schedule is daily automatic. You can change this in the Stripe Dashboard to weekly automatic, monthly automatic, or manual payouts. When selecting a weekly or monthly schedule, you can specify the day of the week or month that you want payouts to arrive in your bank account.

Can I run an event alongside my standard service?

Yes, you have the option to run your event alongside normal service and avoid any confusion with your normal pacing, inventory, and the Resy OS experience. You will be able to select “This Event Will Run Alongside Normal Service in a Portion of my Restaurant” while creating your event. If you want your event to replace your normal service, you'll select “This Event Will Replace Normal Service”.

Events saved as a draft to be completed at a later time may default to “This Event Will Run Alongside Normal Service in a Portion of my Restaurant”, even if you selected “This Event Will Replace Normal Service”. Before publishing your event, return to Step 1 of the event creation process, select the correct option, and then publish your event.

What are the image requirements when uploading images for an event?

You may upload up to 6 images for your event. 

Photo size requirements: 

• Minimum: 800px width x 450px height 
• Maximum: 2500px or 3 MB

Photo file type requirements: JPG and JPEGS

Photo resolution requirements (Dots Per Inch): 

• 72 DPI (Resolution for display on Web/Apps) 300 DPI is not necessary and makes the file size much larger and may result in a downgraded image when uploaded. 

Photo Orientation requirements: 

• Horizontal (Landscape). Photos are displayed on the app horizontally, using a vertically oriented (portrait) won't look good on the app or web as it will be cut off.

Can I customize emails and text messages for my events? 

Email and text communications are customizable for each event. You can create custom confirm, change, and cancel emails as well as confirmation and reminder texts. Both the words and timing of confirmation and reminder texts are customizable. You can also disable these messages completely if you prefer. Learn more here.

Can guests use the Resy “Notify” feature for sold-out events?

If an event is completely sold out, guests will be able to set a notify for the event and get alerted if any new availability comes online. “Notify” for events will work the same way they do for standard service and guests will see their event notifies alongside any regular notifies they have set in their profile.

How do Guests manage their event reservations in their Resy account? 

Guests will see their event reservations alongside their standard reservations in their profile. Guests can change and cancel their reservations, and also invite guests to an event reservation.

You will see a dedicated reservation report for your event and be able to change and cancel events directly from there like you can for standard reservations.

How does the event show up in the Resy OS app on my iPad during my event?

Events have their own distinct shift view on the iPad. You can see all reservations associated with a given event in one place, and switch between shifts seamlessly if your event is alongside standard service.

What is the maximum number of events that I can have in a shift?

You can have a maximum of three events per service period. Cancelled events will count towards this three-event maximum per shift.

Is there a way to make a cancelled event live again?

No, once an event has been cancelled there isn't a way to make it live again. You will have to create a new event. You can copy a cancelled event by clicking the 2 pages symbol next to the cancelled event. To view your cancelled events, click on “Past” in the “Event Management” tab.

For more information about cancelling an event, please view our Event Cancellation FAQs. 

How do I delete an event I created?

At this time, events cannot be entirely deleted. You would either need to edit the existing event or you could cancel the event and create a new one. There is a maximum of three events per shift. This includes live and cancelled events.

For additional information about events, check out the following articles:

• How do I create an Event?
• How do I create an Assigned Seating Event?
• How do I create a General Admission Event?
• How do I customize Guest Communications for Events?
• How do I adjust my normal shift when I'm hosting an event that changes availability?
• How do I setup Fixed Seatings for an Event?