What can I expect to see on my billing invoices moving forward?

Invoices for December 2020 through June 2021 will not be generated.


If I already have monthly credits applied to my billing account because I prepaid my invoices prior to Covid-19, can I use those credits after the fee relief period expires?

No, you are unable to combine these offers. This extended fee relief will replace those monthly credits currently applied to your account.


If I already have monthly credits applied to my billing account because I received credits when signing up for Resy, can I use those credits after the fee relief period expires?

No, you are unable to combine these offers. This extended fee relief will replace those monthly credits currently applied to your account.


What happens to the credit I received in March 2020 after the first announcement of fee relief?

This extended fee relief will replace that credit from March.


What fees and costs will I continue to incur related to transaction activity?

If you use our platform for transaction cancellation fees, prepaid reservations, or ticketed events, you will continue to be responsible for credit card merchant processing fees as defined in the Terms of Service in your Resy contract. Resy is providing relief from additional fees that are normally charged for the use of our transaction platform. You remain responsible for any Debit Memos that result from use of the transaction platform.

Debit Memos are created when a restaurant refunds a customer after the restaurant has already received the disbursement of those funds from Resy. For example, if you are selling tickets to an event, receive the disbursement of the funds from ticket sales, and then decide to refund a guest, Resy provides the funds on your behalf for that refund. Thus you will be responsible for paying Resy back the amount of that refund. Debit Memos are used by our billing team to recoup funds paid out on your behalf.

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