COVID-19

Fee Relief and Billing FAQ

Written by Caryn Ganeles
Updated over a week ago

The RESY Diner Code of Conduct

Materials to Share With Your Guests to Promote Safety in Your Restaurant

Written by Caryn Ganeles
Updated today

Adding Address for Contact Tracing Requirements

NYC Indoor Dining Guidance

Written by Chandre Geis
Updated over a week ago

Custom Visit Tags for Contact Tracing Requirements

Indoor Dining Guidance

Written by Chandre Geis
Updated over a week ago

How do I edit SMS or Text Communications?

You can manage your SMS guest communications through the Resy Dashboard - view, edit and customize!

Written by Chandre Geis
Updated over a week ago

Invite Feature: Where Guests can virtually invite fellow diners to their reservation

Guests can use this feature to invite fellow diners to view details of a reservation and allow the restaurant to see who's coming to dinner

Written by Justine Llanes-Perez
Updated over a week ago

Reopen Date: Share Your Reopening Date With Your Guests Through Resy

How to let guests know when you'll be open for dine in service on Resy.com and through new Hit List Weekly Digest emails

Written by Ryan Holly
Updated over a week ago

How to Track Guests with Contact Tracing Reports and Guest Invites

Guests have the ability to invite their accompanied diners through the Resy app, updating their info to the Contact Tracing list.

Written by Justine Llanes-Perez
Updated over a week ago

How to Handle Closures due to COVID-19

If your restaurant need to re-shutter due to COVID-19, please follow the recommendations below.

Written by Chandre Geis
Updated this week

Reopening on Resy - Long Read

A thorough step-by-step guide to walk you through preparing your books to reopen on Resy.

Written by Chandre Geis
Updated over a week ago

Reopening After COVID-19

As markets begin to reopen, follow this step by step checklist to reopen reservations to the public.

Written by Lana Auerbach
Updated over a week ago

Reopening After COVID-19 Checklist

A to-do checklist created by the Resy team to best help our F&B Community.

Written by Lana Auerbach
Updated over a week ago

COVID-19 Reports

We have created additional reports in your analytics to help guide next steps of reopening for dine-in business.

Written by Lana Auerbach
Updated over a week ago

How to Quickly Adjust Your Floor Plan to Accommodate 50% Capacity

With new occupancy limitations, you may need quickly adjust your floor plan to follow mandates.

Written by Lana Auerbach
Updated over a week ago

How To Adjust Your Shifts After COVID-19 If You Used Resy For Takeout

When your restaurant is ready to return to your base shift settings

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Written by Amanda Kaderavek
Updated over a week ago

How to Adjust Online Availability for Reopening After COVID-19

If your restaurant is ready to reopen and availability must be adjusted due to capacity guidelines, update your tables access and pacing.

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Written by Amanda Kaderavek
Updated over a week ago

Updating Your Listing Info After COVID-19

How to update your restaurant's About and Need to Know information in preparation to release online inventory

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Written by Amanda Kaderavek
Updated over a week ago

How To Adjust Guest Communications After COVID-19

If you adjusted your guest communications for mass cancellations or take out, follow these steps to revert them back to standard verbiage

Written by Lana Auerbach
Updated over a week ago

Reopening Your Booking Window

If your restaurant is ready to release reservations to the public again, opening your window will put availability back online

Written by Lana Auerbach
Updated over a week ago

Communicate Your Reopening Date to Guests After COVID-19

Inform your guests that your dining room has reopened

Written by Lana Auerbach
Updated over a week ago

How to add Donation and Takeout/Delivery Links to your Resy.com Page

We can add or change links on your resy.com page to direct guests to order takeout and delivery or donate to your restaurant’s relief fund.

Written by Adriana Garza
Updated over a week ago

How to Market your Takeout Options on Resy

You can promote your takeout orders through Resy using these strategies

Written by Caitlin Lauer
Updated over a week ago

Contactless Payment

Options for partners to have guests prepay when booking reservations

Written by Lana Auerbach
Updated over a week ago

How to Setup Resy Pickup Meals

Sell packaged pickup meals to your guests through Resy.

Written by Ryan Holly
Updated over a week ago

How to Edit Your Resy Pickup Meals

Making edits to the content, price, cancellation policy and availability of your Resy Pickup Meals

Written by Ryan Holly
Updated over a week ago

Resy's Mobile Waitlist Feature

Allow guests to add themselves to your waitlist remotely through the resy consumer app & how manage your mobile waitlist in service.

Written by Ryan Holly
Updated over a week ago

Shift Capacity Monitor

How to use the Capacity Monitor feature to prevent overbooking online and receive warnings in ResyOS when you've exceeded your max capacity

Written by Ryan Holly
Updated over a week ago

Food Recovery Resources

Food donations, banks, organizations, covid, excess food for major cities.

Written by Carissa Tyson
Updated over a week ago

Food Recovery Resources in Austin

Food donations, Food recovery, Food bank, organizations

Written by Madison Nadeau
Updated over a week ago

Food Recovery Resources in Atlanta

Food donations, Food recovery, Food bank, organizations

Written by Madison Nadeau
Updated over a week ago

Food Recovery Resources in Boston

Food donations, Food recovery, Food bank, organizations,

Written by Ria Mar-Fan
Updated over a week ago

Food Recovery Resources in Charleston

Food donations, Food recovery, Food bank, organizations

Written by Madison Nadeau
Updated over a week ago

Food Recovery Resources in Chicago

Food donation, recovery, bank, organizations in Chicago and surrounding areas.

Written by April Kincaid
Updated over a week ago

Food Recovery Resources in Denver

Food donation, recovery, bank, organizations in Denver and surrounding areas.

Written by April Kincaid
Updated over a week ago

Food Recovery Resources in London, U.K.

Food donation, recovery, bank, organizations in London and surrounding areas.

Written by Carissa Tyson
Updated over a week ago

Food Recovery Resources in Los Angeles and Greater Los Angeles Area

Food donation, recovery, bank, organizations, Los Angeles, San Diego

Written by Kai Chang
Updated over a week ago

Food Recovery Resources in Nashville

Food donation, recovery, bank, organizations in Nashville and surrounding areas.

Written by April Kincaid
Updated over a week ago

Food Recovery Resources in New Orleans

Food donations, Food recovery, Food bank, organizations

Written by Madison Nadeau
Updated over a week ago

Food Recovery Resources in New York City

Food donations, Food recovery, Food bank, organizations,

Written by Ria Mar-Fan
Updated over a week ago

Food Recovery Resources in Philadelphia

Food donations, Food recovery, Food bank, organizations

Written by Ria Mar-Fan
Updated over a week ago

Food Recovery Resources in Portland

Food donation, recovery, bank, organizations, Portland

Written by Kai Chang
Updated over a week ago

Food Recovery Resources in San Francisco Area

Food donation, recovery, bank, nonprofit, San Francisco, Napa Valley

Written by Kai Chang
Updated over a week ago

Food Recovery Resources in Seattle

Food donation, recovery, bank, nonprofit, Seattle

Written by Kai Chang
Updated over a week ago

Food Recovery Resources in Sydney, AUS

Food donation, recovery, bank, organizations in Sydney, Australia

Written by Carissa Tyson
Updated over a week ago

Food Recovery Resources in Washington D.C.

Food donation, recovery, bank, organizations, Washington D.C., Maryland, and Virginia

Written by Carissa Tyson
Updated over a week ago

Resources for Hospitality Workers Affected by COVID-19

A comprehensive list of resources by state in the United States.

Written by Chandre Geis
Updated over a week ago

COVID-19 Contact List of Government Officials by State

Reach out to your government officials and demand immediate action and relief for those impacted by COVID-19.

Written by Chandre Geis
Updated over a week ago