In-Service Troubleshooting

ResyOS and Dashboard In-Service resource guides

Tracey Thaler avatar Ryan Holly avatar Courtney Allen avatar +6
41 articles in this collection
Written by Tracey Thaler, Ryan Holly, Courtney Allen and 6 others
Reservations & Walk-Ins

How to use Web Booking through the Resy Dashboard

How to make a reservation on your computer using the Resy Dashboard
Ryan Holly avatar
Written by Ryan Holly
Updated over a week ago

How to Update a Reservation Status

You can change the status of a party to help your staff keep track of the flow of guests.
Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

What are the Icons on my Booked List?

These icons are visual indicators to you and your team that there are notes or tags associated with this reservation.
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Written by Tess Gostfrand
Updated over a week ago

How to Add Guest and Visit Tags in Resy OS

An overview on managing Guest and Visit Tags
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Written by Whitney Glover
Updated over a week ago

How to Add Visit Notes and Guest Notes in ResyOS

You can add Visit Notes on Guest Reservations and Guest Notes to a Guest Profile
Whitney Glover avatar
Written by Whitney Glover
Updated over a week ago

How to Edit a Guest's Name

A guest book profile created in-house can be updated in ResyOS. A guest would update their App User profile on Resy.com or the Resy App.
A
Written by Amanda Clark
Updated over a week ago

How to Resend a Booking Confirmation Email to a Guest

Resending a booking confirmation email to a guest.
Ryan Holly avatar
Written by Ryan Holly
Updated over a week ago

How to Book a Reservation in ResyOS App

You can make reservations in-house from the ResyOS App
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Written by Tracey Thaler
Updated over a week ago

How to Find Guest History

What Information can be Found in the Guest History Tab
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Written by Ria Mar-Fan
Updated over a week ago

How to Manage Server Sections in ResyOS

Add Servers, Delete or Remove Servers, and Assign Server Sections
Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

How to Book Without a Guest's Phone Number in ResyOS App

Booking without a guests phone number in the ResyOS app through our Book on Behalf Of feature.
Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

How To Know If a Reservation was Automatically or Manually Assigned

Resy Auto-Assigned vs User Assigned Table Numbers in ResyOS Settings
Courtney Allen avatar
Written by Courtney Allen
Updated over a week ago

How to seat a Walk-in in ResyOS

Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

How to Add a Guest Profile to a Seated Walk-in

You can add a guest profile to a walk-in party after you've seated them
Ryan Holly avatar
Written by Ryan Holly
Updated over a week ago

How to Change Table Assignment in ResyOS

Change a table assignment for a party from the floor plan view and from the timeline view in ResyOS
Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

How to Seat a Guest in ResyOS

This article will walk you through how to seat a guest from the booked list and from a table while in ResyOS
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Written by Tracey Thaler
Updated over a week ago

How to Cancel or Change a Reservation

Modifying and cancelling bookings in ResyOS
Tracey Thaler avatar
Written by Tracey Thaler
Updated over a week ago

How to Use Booking Mode From the Timeline View in ResyOS

Book directly from the timeline view using 'Booking Mode'
Ryan Holly avatar
Written by Ryan Holly
Updated over a week ago