# Concierge FAQs

> What is 'Book On Behalf Of'?    Book on behalf of is a ResyOS feature that helps concierges book phone reservations on behalf of their guests. With the 'Book...

Source: https://helpdesk.resy.com/en_us/concierge-faqs-ByCAvm8O

Last updated: 2026-06-10T12:35:00.610Z

#### **What is 'Book On Behalf Of'?  
**

Book on behalf of is a ResyOS feature that helps concierges book phone reservations on behalf of their guests. With the 'Book on Behalf' feature, concierges will see a 'Book on behalf of another guest' option on their reservation page.

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/c5481d8b4c89df6b460a659f56434565.png)

  

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#### **How are we updating 'Book On Behalf Of'?**

Now approved concierges will be able to book on behalf of their guests directly on Resy.com. 

  

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#### **How does a Concierge make a Booking?**

An approved concierge will see an option on the booking details page to book on behalf of another guest. The concierge simply fills out the guest name, mobile number, and email address to complete the reservation.

  

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#### **Does 'Book On Behalf Of' support deposits and cancellation fees restaurants have applied to their inventory?**

Yes, if the slot being booked has a credit card policy associated with it then the concierge will have an option to enter payment information in the booking flow. The credit card information will be stored for the reservation only, and not be re-usable by the concierge for future reservations.

  

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#### **How does someone become a concierge on Resy?**

To submit a request:

1.  Log in to your account on [Resy.com](http://Resy.com).
2.  Tap on your profile badge in the upper right-hand corner of the screen.
3.  Select “Profile” from the drop-down menu.
4.  Scroll to the bottom of the page to “Concierge Registration” and click “Apply Here”.
5.  Complete the application form and submit it.

Please note: Requests must be submitted using a professional or business-related email address. Generic or personal email domains (for example, @[gmail.com](http://gmail.com), @[aol.com](http://aol.com), @iCloud etc) are not permitted. Once submitted, our Senior Support Team will review.

  

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#### **Can a concierge book a reservation without the guests information?**

No. In order to complete a book on behalf of reservation, the concierge is required to add a full name, email address and mobile number. this is so the restaurant can contact the guest if needed, and send a confirmation email with the reservation details. 

  

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#### **Can a concierge add a reservation note?** 

Yes. The concierge will have the option to add a 'special request' on the post booking screen of the widget. These notes will be highlighted on the guest list in Resy OS, and accessible within the guest notes section in Resy OS.

  

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#### **What if the guest doesn't have a Resy account?**

No problem. If the guest registers for an account with the same information that was used in the concierge (Book On Behalf Of) reservation, then, upon registering, those reservations will appear on their new account.

  

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#### **Is the Concierge able to change or cancel a reservation?** 

The concierge will only be able to cancel a reservation. Changing a reservation is not supported.

  

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#### **Will the concierge receive any notifications?**

Yes. The concierge will receive all the transactional booking emails that are typical for a reservation. In the body of the email it will display the guest information.

  

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#### **Will the concierge receive confirmation texts?** 

No, the system is designed to send all confirmation texts to the guest only - not the concierge.

  

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#### **What other features are included in a concierge account?** 

In addition to the 'Book On Behalf Of' flow, Concierge users on [Resy.com](//Resy.com) are also able to bypass the restriction for booking more than one reservation in a single shift.

  

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#### **How can a Concierge access a reservation 'Book On Behalf Of' others?**

We've added a 'Concierge Reservations' section in the [Resy.com](//Resy.com) profile page for all concierge users. This is where a concierge can access all their reservations booked on behalf of others.

 ![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/085ca3589702af430d1a7196ab850e3f.png)

  

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#### **What happens if the guest already has a Resy account?**

Once the reservation is made we check to see if the user has an account already. The primary method for this validation is the mobile number associated with the user's Resy account.