Customize the language and timing for text messages guests receive when they book at your restaurant. Learn about the default timing and content of automated text messages.

Please note: Only customers with our Platform 360 and Full Stack packages can customize their text messages. If you're interested in upgrading your package, please email resysupport@resy.com.

In this article:

• Access Automated Text Messages 
• Customize Text Message Timing and Content
  1. Reservation Confirmation Text & Timing
  2. Day-of-Reminder Text & Timing
  3. Waitlist Messaging Text & Timing 

Access Automated Text Messages

1. Log in to the Resy OS Dashboard. 
2. Click the graph icon in the top left-hand corner.
3. Select “Guest Communications”.

1. Click the “Text” tab to review your current guest communications. These text messages are On by default but can be disabled if desired by clicking the toggle at the top of the page. The optional “follow-up confirmation” text can be enabled here as well if you'd like guests to receive a second reminder text if they have yet to reply to the first.

Customizing Text Message Content and Timing

Reservation Confirmation Text & Timing

The reservation confirmation text can be customized by service period (breakfast, brunch, lunch, and dinner). You can also customize the reply the guests receive when they respond with “confirm” or “cancel”. You'll see the service period noted on top of the content field indicating the service period you are editing.

Reservation Confirmation Text Timing

The default timing for each service period is listed below. Reservations booked for day-of are automatically “confirmed” and do not receive this text.

• Dinner: 4pm the day prior to the reservation date.
• Brunch/Lunch: 10am the day of the reservation date. 
• Breakfast: 9pm the day prior to the reservation date.

At the bottom of the content field for each service period you'll see the option to customize the timing. 

Please note: Timing customizations will only apply to new reservations made after the timing has been edited. 

Reservation Confirmation Text Content

You can customize the text in the content field by using dynamic tokens. These dynamic tokens will populate details specific to the guest’s reservation. Click the token above the content field to place it in the message.

• Venue Name: The name of your restaurant
• When: This will say “today”, “tomorrow”, or the day of week if you've customized the timing more than a day prior to the reservation date.
• Reservation Service Period: This will display breakfast, brunch, lunch, or dinner based on the details of the guest’s reservation.
• Reservation Time: The time of the reservation in the time zone of the restaurant (not the guest’s time zone if they are booking from elsewhere).
• Party Size: The number of guests in the reservation.

When you've finished editing, click the “Preview” button in the bottom right-hand corner to review your work!

Day-of Reminder Text & Timing

The day-of reminder text message is only available for dinner reservations.

Day-of Reminder Text Timing

The default timing for the day-of reminder text is listed below.

• All restaurants excluding those in LA and Miami: 30 minutes prior to the reservation time.
• All restaurants in LA and Miami: 60 minutes prior to the reservation time.

At the bottom of the content field you'll see the option to customize the timing. 

Please note: Timing customizations will only apply to new reservations made after the timing has been edited. 

Day-of Reminder Text Content

You can customize the text in the content field using the dynamic tokens. These dynamic tokens will populate details specific to the guest’s reservation. Click the token above the content field to place it in the message.

• Venue Name: The name of your restaurant.
• Time Until Reservation: This will say “30 mins”, “one hour”, etc.

When you've finished editing, click the preview button in the bottom-right corner to review your work!

Waitlist Messaging Text & Timing

The waitlist messaging text customizations will apply to all service periods.

The timing for the waitlist messaging texts is based on specific actions taken in Resy OS.

• Added to Waitlist: Sent when a guest is added to the waitlist.
• Wait Time changed: Sent if you update the wait time of a guest already on the waitlist.
• Table Ready: Sent when you update the guest status to “Table Ready”. The guest is given the option to reply “1” to confirm or “9” to cancel.
• Table Ready Replies: This is sent to guests in response to them confirming or cancelling the “Table Ready” text message.

Waitlist Messaging Text Content

You can customize the text in the content field by using dynamic tokens. These dynamic tokens will populate details specific to the guest on the waitlist. Click the token above the content field to place it in the message.

• Venue Name: The name of your restaurant.
• Reservation Service Period: This will display breakfast, brunch, lunch, or dinner based on the service you are currently in.
• Party Size: The number of guests in the party.
• Wait Time: This will display the expected wait time you selected when adding the guest to the waitlist.

When you've finished editing, click the preview button in the bottom-right corner to review your work!