# Advanced Analytics - Guest Info: Trends

> Guest Info Trends      A screenshot of a computer     Description automatically generated      The Guest Info Trends report covers your restaurants recent ra

Source: https://helpdesk.resy.com/en_us/guest-info-trends-rysFPNgha

Last updated: 2024-05-06T21:54:55.305Z

  

The **Guest Info: Trends** report covers your restaurant’s recent ratings and may be helpful to managers focusing on reviews and guest relations.  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/14cd924d9612b3ff704612a3fc079d85.png)

  

The filters are defaulted to show your data from the last 30 days. You can also filter for First Time Diners and Global Dining Access (GDA) Diners.  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/f08ea7c6ea2dfa37f16683fdaa2b6e20.png)

  

See your restaurant’s ratings over the last 30 days or adjust the time frame to see a longer or shorter range.  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/8a12a833461f393451f11fb0db398bcc.png)

Resy ratings are a closed- loop system, meaning only restaurants can see the review and individual star rating. After each visit, guests receive an email from Resy asking them to rate their experience on a 5-star scale. Guests have the option to include a comment and choose factors driving their review such as Food, Service, Vibe, and Other. 

The 1-2 Star Rating report provides contact information for guests who had a relatively poor experience. We recommend reaching out to these guests and inviting them back in for a better experience.  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/036bdfa1ccc05097c6bcea63047ea717.png)

The information provided in this report should be used to promote positive business conduct and as permitted under the Resy OS Terms and Conditions, or as otherwise specifically required or permitted by applicable law. You and your affiliated restaurant(s) are solely responsible for any interactions with customers and other third parties. 

  

Your **Cover Source** report lets you know how your guests are booking with you. Using the example above, starting with the largest share, we can breakdown the cover sources and what they mean: 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/e3b75e5dc879ac408831cf46a6b7feef.png)

*   Resy OS (iPad) \[Orange 43.65%\]: Reservations booked in-house by your team through the iPad. 
*   Resy App \[Yellow 23.38%\]: Reservations booked by guests through the Resy App. 
*   Resy.com \[Teal 18.45%\]: Reservations booked by guests on Resy’s website. 
*   Your Website \[Purple 12.37%\]: Reservations booked by guests directly on Your Website through your booking widget. 
*   Walk-In \[Pink 1.85%\]: Guests who walk-in to your restaurant and dine. 
*   Amex Concierge \[Green .28%\]: Reservations booked by American Express concierges. 
*   Resy Blog \[Lilac .02%\]: Reservations booked by guests from the Resy Blog editorial or emails.

Some other sources include: 

*   Google: Reservations booked by guests through our Google Integration. 
*   Instagram: Reservations booked by guests through our Instagram Integration.

You can use this pie chart to see which channels your guests are booking through and ensure your presence in those channels shows off the best of your business. 

   We recommend reviewing this report monthly with your marketing managers and guest relation manager or anyone in charge of reaching out to guests to improve their experience. 

  

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