# Cancellation Fee Charges

> Once a guest violates the cancellation or no show policy set-up, you will decide whether or not to charge them. If you decide to charge, you can follow these...

Source: https://helpdesk.resy.com/en_us/how-do-i-charge-a-cancellation-or-no-show-fee-HJQXfP7Lu

Last updated: 2026-02-25T19:35:47.355Z

#### Once a guest violates the cancellation or no show policy set-up, you will decide whether or not to charge them. If you decide to charge, you can follow these steps to manually charge the credit card on file. **This is not an automated process.** Disbursement of these fees to the restaurant's bank account is set up in Stripe.

**_Please Note:_** Only those users with the permission to 'Charge cancel fee' will be able to make the charge. Read more about giving users permissions [here](https://resy.kustomer.help/en_us/user-permissions-r1zCWDmU_).

#### **In this article:**

*   How do I know if I can charge a guest?
*   How do I charge the fee?

* * *

###   

### **How do I know if I can charge a guest?**

If a cancellation or no-show reservation from a guest falls within the cancellation policy, a little icon with a "!" in a circle will appear below their name on the "Xcl/No Show" List.

  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/f295ce9122288f1996f93c1d5a82415d.png)

* * *

###   

### **How do I Charge the Fee?**

1) On the left side of the Resy OS app, tap on the reservation from the **"Xcl/No Show"** list that is eligible to be charged (Marked by the exclamation point icon - above)

2) Tap the icon with an "!" located on the top bar in the reservation profile screen

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/e51ac116cec0fb667623936845053291.png)

3) Select your name from the accountability screen and tap "Charge"

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/1c22c86b604cb8adbf301e43599362e7.png)

4) Cancellation fee funds will be disbursed directly to your bank account on file.