# Cancellation Policy

> Cancellation fees are  NOT automatically charged. They are manually processed by you in the Resy OS App. Click  here to read about how you can ma...

Source: https://helpdesk.resy.com/en_us/how-to-add-cancellation-policy-to-a-reservation-BkF2ZDQIu

Last updated: 2025-10-08T15:42:23.384Z

Cancellation fees are **NOT** automatically charged. They're manually processed by you in the Resy OS App. Click [here](https://helpdesk.resy.com/en_us/how-do-i-charge-a-cancellation-or-no-show-fee-HJQXfP7Lu) to read about how you can manually charge guests a cancellation fee.

In order to have a Cancellation Policy or Prepaid Reservations you are required to add your banking information in your [Transaction Settings](https://helpdesk.resy.com/en_us/managing-transactions-settings-for-us-partners-BJIGq7ju_). 

Edit cancellation policies from the dashboard to adjust the price per guest and cancellation timeframe. You cannot have BOTH a Prepaid Policy and Cancellation Fee, you can only have one or the other. Learn about Prepaid Reservations [here.](https://helpdesk.resy.com/en_us/adding-a-prepaid-policy-H139rKJLF)

  

**In this article:**

*   Add Cancellation Policy for All Reservations
*   Add Cancellation Policy for Specific Tables 

* * *

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## Add Cancellation Policy for All Reservations

1.  First, you'll log on to the [Dashboard](https://os.resy.com/portal/login) using Chrome.
2.  Click **"Service"** from the left-hand menu options.
3.  Click **"Shift Settings"** from the drop-down menu options.
4.  Go into all active shifts, click the three dots on the top-right corner, select **"Edit Shift"**.
5.  Scroll to **"Reservation Settings"** in Step 4.
6.  Toggle on Cancellation Fee then select Standard Policy for All Party Sizes OR Large Party Cancellation Policy for Party Ranges (if selecting Large Party Cancellation Policy, you have the option to set a policy for smaller parties as well).
7.  Enter your policy information.
8.  Click **"Update Shift"**.

### ![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/cd016ebaeb0ad2959b21106bc1da9009.png)  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/f5df92dd2655b64a951defb3533a7e2a.png)

  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/56e1615c32bfbd7c3145d5f05223711a.png)

  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/5d80fa446f22ba19ebd443b86af72286.png)

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## Add Cancellation Policy for Specific Tables

_**\*\*If you have the Large Party Cancellation Policy set in Step 4 of the shift settings, you won't be able to customize a cancellation policy by table**_

First, you'll log on to the [Dashboard](https://os.resy.com/portal/login) using Chrome:

1.  Click **"Service"** from the left-hand menu options.
2.  Click **"Shift Settings"** from the drop-down menu options.
3.  Select the shift you would like to edit by clicking the three dots in the top-right corner of the shift 
4.  Select **"Edit Shift"**.
5.  Select Step 5: Custom Policies > Tap on **"Customize Tables"**.
6.  Select the tables that will have the cancellation policy attached > **"Next, Customize Policies"**.
7.  Toggle on **"Cancellation Fee"** and add in the specifics of your policy.
8.  Save and **"Update Shift"**.

  
_**Please Note:** The policy is specifically attached to tables, not party size. For example, if you'd like parties of six to enter credit card information when booking you'll need to attach the policy to all tables of six or more, in some cases this may include tables that accommodate parties of less than six guests. (i.e 4-6 max.)_