# Guest Communications: Events

> Customizing your guest communications for an event is a great way to make your event stand out from normal day to day interactions and showcase your brand vo...

Source: https://helpdesk.resy.com/en_us/how-to-customize-guest-communications-for-events-r1vtWwm8_

Last updated: 2025-10-08T19:20:21.856Z

Customizing your guest communications for an event is a great way to make your event stand out from normal day-to-day interactions and showcase your brand’s voice. Resy's automated texts and emails help free up your team's time from chasing down confirmations and reminding upcoming guests about their reservation.

To start, navigate to the online [Resy Dashboard](https://os.resy.com/portal/venues). Start by heading to **“Events”** from the left-hand menu options.

If your event is live, navigate to the **“Live Events”** option from the **“Events”** drop-down menu, click on the three horizontal dots, and select **“Edit Guest Communications”**. If your event is upcoming, navigate to the **“Upcoming Events”** option from the **“Event”** drop-down menu and click **“Customize Guest Communications”** in the checklist.

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/f35274b31c618559f39d7de7f9b2c837.png)

  

There are three types of outbound customer-facing communications you can customize: **Confirmation Emails, Confirmation Texts,** and the **Reminder Text.** 

*   **Confirmation Emails -** _These are the emails guests receive when they make, cancel, or change a reservation. These are sent automatically based on the guest’s action._
*   **Confirmation Texts - These** _allow guests to confirm or cancel their reservation through SMS, saving you time from manual confirmations and encouraging timely cancellations to give you the best shot to resell tickets when guests’ plans change. These are sent automatically based on the time that you’ve chosen in advance of your event._
*   **Reminder Text -** _Let your guest know about any important details before attending. This is sent automatically based on the time that you’ve chosen in advance of your event._

  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/912aebff5a0bc778843bdd00de54b659.png)

  

### **Confirmation Emails**

The default confirmation email says, "You're confirmed for \[EVENT NAME\] on \[EVENT DATE\]. We look forward to celebrating with you!" While this might work for your event, customize the text to fit your specific situation. The blue words above the text box are Dynamic Tokens and change based on specific characteristics of the person receiving the text. You can insert them into your email by clicking on them. For more information about the different dynamic tokens, view this article for a detailed look into [Email](https://resy.kustomer.help/en_us/customizing-email-content-H1u6bDQ8d) content. 

You can further customize your email communication by editing your “Cancellation” and “Change Reply” correspondence.

### **Confirmation Texts**

The default confirmation text says, "You're booked at \[VENUE NAME\] for \[EVENT NAME\] at \[RESERVATION TIME\]. To confirm, please reply 'confirm'. To cancel, use 'cancel'. (You can make any other changes in the Resy app.)" In addition to being able to customize the copy, you can also choose the time that this message goes out before your event in days, hours, or minutes. 

You can further customize your confirmation texts by editing your “Confirmation Reply” and “Cancellation Reply” to match your brand voice.

### **Reminder Text**

The default reminder text says, "We're excited to see you at \[VENUE NAME\] tomorrow for \[EVENT NAME\].” Different from the Confirmation Text, there is no action the guest needs to take when they receive this message – it is simply an additional reminder that can be customized by time. If you have important information to share, like updated parking or transit information, or changes to the menu, you can add those to the text here.