# Waitlist

> Add and manage guests on the waitlist, message them from their reservation profile, update statuses to let them know their table is ready and seat guests fro...

Source: https://helpdesk.resy.com/en_us/how-to-manage-your-waitlist:-adding-messaging-and-seating-guests-BJHGGvmId

Last updated: 2026-04-02T14:17:03.443Z

Add and manage guests on the waitlist, message them from their reservation profile, update statuses to let them know their table is ready, and seat guests from the waitlist.

To manage your waitlist, all guests are required to have a phone number. This will allow the host to add, text, and seat guests when their tables are ready.

###   
**Adding a Guest to the Waitlist**

1.  In the top far-right corner, tap the “Waitlist” button second from the left that looks like a clock.
2.  Select the party size and quote time by scrolling on each column in the Waitlist Module.
3.  Add the guest's phone number.
4.  Add a description (For example, "Red hat by bar"). This is not required.
5.  Tap "Add".

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/8575f67b66c269a570259287033897e0.gif)

  

  

### **Messaging a Guest on the Waitlist**

Guests can be texted directly through the app to let them know their table is ready. 

*   To learn more about utilizing automated waitlist SMS, click [here](https://resy.kustomer.help/en_us/how-to-use-automated-waitlist-sms-in-resyos-SJXzGPQIO). 
*   You can find instructions on how to set up Quick Replies/Canned Waitlist Messages to easily text guests [here](https://resy.kustomer.help/en_us/text-message-quick-replies-SywMGDm8d). 

Below are instructions on how to utilize Quick Reply Waitlist Messages.

1.  Tap the guest you want to text.
2.  Tap "Chat".
3.  Tap the "Quick Reply Bubble" next to the left of the text box to use your default waitlist message.
4.  Tap "Send".

A white bubble will show up if the guest texts back, and then will turn grey upon opening the message and/or responding.

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/eb7a04b299c6bff3c0654c73a25e7083.gif)

**Please note**: The first time that appears under the guest’s name on the waitlist is the time they were added to the list. The time next to that is counting down from the quoted wait time. Once it gets to 0 minutes, it will start counting up in red font to let you know how much time has passed since the quoted time was missed. 

###   
**Seating a Guest from the Waitlist**

1.  Tap the Arrow next to the name of the guest you want to seat **or** drag the name to a table by holding down the guest name.
2.  Tap the table you want to plot them on.
3.  Click their Status icon (i.e., the time icon to the left of their name).
4.  Tap "Seated".

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/9f122254f3dfdb83e814e4a60b9a9be5.gif)