# Text Message History

> This article will walk you through how to view all text message conversations in ResyOS and how to identify manual text messages vs the automated text messag...

Source: https://helpdesk.resy.com/en_us/how-to-view-text-message-conversations-in-resyos-HyYzMDX8u

Last updated: 2023-11-13T20:57:14.135Z

This article will walk you through how to view all text message conversations in Resy OS and how to identify manual text messages vs the automated text messages Resy sends to your guests.

## Viewing Text Message Conversations for Your Reservation, Waitlist, & Notify Guests 

To view a text message conversation in ResyOS, tap the guest’s profile from the reservation list, waitlist, or notify list. From there, tap the “Chat” tab to open the text message view.

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/1562787294f01c00f5053575b232a874.png)

  

### **Automated Messages**

Automated messages are differentiated with a white text box and an “Auto Reply” identifier next to the date and time stamp. Automated text messages include the confirmation text, reservation reminder text, and waitlist text flows. For more information on the automated text message language and timing, click [here](https://resy.kustomer.help/en_us/standard-resy-automated-sms-content-S110vQIu).

### **Manual Messages**

Manual text messages are differentiated with a grey text box. Manual text messages include any text messages from your guests or sent manually to your guests in Resy OS. For more information on best practices for sending manual text messages to your guests and how to utilize Resy 'Quick Replies' for outbound manual messages, click [here](https://resy.kustomer.help/en_us/text-message-quick-replies-SywMGDm8d).

### **Viewing Guest Text Message History**

You can view a guest's text message history from your guestbook. Search for the guest in the guestbook by name, phone, or email and tap their name from the list to open the profile. From there, tap the “Chat” tab to open the text message history view. Here you'll see a preview of all past text message conversations sorted by date. Tap into any conversation preview to read the entire back and forth.

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/992fab1005d4635b73fee6db308a48f5.png)

  

### Related Articles for Resy Text Message Features

*   [What do the Text Message Icons in my reservation list mean?](https://resy.kustomer.help/en_us/text-message-statuses-in-resyos-S1LzMPX8u)
*   [What are Text Message Quick Replies and how do I use them?](https://resy.kustomer.help/en_us/text-message-quick-replies-SywMGDm8d)
*   [What is the default for Resy's Automated Text Messages?](https://resy.kustomer.help/en_us/standard-resy-automated-sms-content-S110vQIu)
*   [How do I update and send Automated Texts to guest on my waitlist in the Resy OS App?](https://resy.kustomer.help/en_us/how-to-use-automated-waitlist-sms-in-resyos-SJXzGPQIO)
*   [How do I customize my Day-of Reminder text message?](https://helpdesk.resy.com/en_us/search?q=%E2%80%A2%09How+do+I+customize+my+Day-of+Reminder+text+message%3F)