# Resy OS FAQ

> Most frequently asked questions by our restaurant partners, best to review this with your team before launch day and always here for your reference!         ...

Source: https://helpdesk.resy.com/en_us/resyos-faq-B1ciD7Uu

Last updated: 2026-05-22T16:31:36.469Z

These are the most frequently asked questions by our restaurant partners. It’s best to review this with your team before launch day, and it is always here for your reference!

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### **What determines online reservation availability?**

Both your pacing and table inventory determine online reservations. We recommend setting your dining room tables to 'Online' and controlling the flow of guests with pacing. If you have specific tables to hold back for walk-ins or in-house bookings, then customize availability by table in Step 3 of your shift(s). [Learn more](https://helpdesk.resy.com/en_us/how-to-create-and-edit-a-shift-in-dashboard-service-settings-ByNaZwmIu)[.](https://helpdesk.resy.com/en_us/how-to-create-and-edit-a-shift-in-dashboard-service-settings-ByNaZwmIu) 

  
**Please note:** Updating shifts can be password protected in the Dashboard. 

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### **What if a guest’s phone number is owned by another guest or listed under a different number?**

Resy uses phone numbers as a unique identifier so a phone number can only be tied to one guest. If the wrong guest name is tied to a phone number, use the ‘Right number, wrong guest?’ flow when booking a reservation. Enter the correct guest name and continue booking the reservation. A text message will go out to the number asking the guest to verify they’re trying to book at your restaurant. Once verified, the number will be tied to the new guest.

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### **What is Off-Market Time?**

The off-market time is when online reservations are no longer available for guests to book. Customize your off-market time in Step 4 of your shift(s). [Learn more](https://helpdesk.resy.com/en_us/how-to-create-and-edit-a-shift-in-dashboard-service-settings-ByNaZwmIu).

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### **How do I shut off reservations during service?**

The ‘Disable Online Reservations’ feature in the iPad will turn off all online availability. To access the feature, tap on the three vertical dots on the top right of the Resy OS Dashboard. Toggle Off ‘Online Reservations Enabled’ and hit ‘Apply’. A red bar will appear at the top of your screen confirming reservations have been disabled for the shift. 

**Please note:** Updating shifts can be password protected in the Dashboard.

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### **Where can I find a cover breakdown and other reporting?**

The Analytics page in Resy OS or the online Dashboard. [Learn more about Resy Analytics Reports](https://helpdesk.resy.com/en_us/resy-analytics-BJdQMvX8_)[.](https://helpdesk.resy.com/en_us/resy-analytics-BJdQMvX8_)

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### **Where can I see all the turns plotted to a table?**

The timeline view will show you all reservations and the duration of each turn on a table. The floor plan view will show you the times of each reservation plotted to a table when the turn time icon is On (small green icon with two arrows to the left of Server assignments).

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### **How do I change my password?**

Reset your password through the ‘Forgot Password?’ link on the Resy OS and Dashboard login pages.

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### **Will Resy auto-print chits for reservations & walk-ins?**

Yes, you can turn on auto chit printing by tapping on the restaurant name → Settings → Printing → Toggle on ‘Auto print chits when seated’ for all. Find out which [compatible Chit Printers](https://helpdesk.resy.com/en_us/resyos-compatible-ipads-and-chit-printers-SykrWDQLu) you can use. 

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### **How do I contact Support?**

We're here to help! Click the chat icon in the bottom right of this page, email us at [resysupport@resy.com](mailto:resysupport@resy.com), or connect with us from your iPad. Find quick solutions to your questions in our new [Help Desk.](http://helpdesk.resy.com/)