# Training Exercises

> Training exercises are critical to ensure your team is well versed in ResyOS before using the systemduring a real, live shift. Here are some suggestions and ...

Source: https://helpdesk.resy.com/en_us/training-exercises-r1WUwmI_

Last updated: 2024-09-12T17:57:15.963Z

Training exercises are critical to ensure your team is well versed in Resy OS before using the system during a real, live shift. Here are some suggestions and tips to help get you comfortable with the iPad app.

**Please note**: We highly recommend reviewing the Help Desk or watching our [training webinar recordings](https://helpdesk.resy.com/categories/video-tutorials-H1mMS7cjR) prior to an in-house training exercise. You should have basic knowledge of Resy OS before getting started.

![](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAnEAAAAHAQMAAABdp4mOAAAAAXNSR0ICQMB9xQAAAAZQTFRFAAAAoKCgBM77rgAAAAF0Uk5TAEDm2GYAAAAJcEhZcwAADsQAAA7EAZUrDhsAAAAZdEVYdFNvZnR3YXJlAE1pY3Jvc29mdCBPZmZpY2V/7TVxAAAAFUlEQVQoz2P4T1XAwDBq3uAyj8oAAMRv0jwZ7GEfAAAAAElFTkSuQmCC)  

### **Mock Service Role Play**

Ask your Implementation Specialist to import reservations for a shift without guest contact information or you can manually enter in test reservations using your team members phone numbers.

Team members can take turns role-playing as guests walking into the restaurant. 

### **Scenario 1:**

#### Guest Requests

1.  Add a walk-in.
2.  Add a guest to the waitlist.
3.  Request a table change.
4.  Increase party size.
5.  Inform the host of a special occasion for the visit and add notes and tags to a guest profile.
6.  Request a combination of the above scenarios.

#### Manager Requests

1.  Disable online reservations.
2.  Close out a date in the future.
3.  Block a table for a VIP.

###   
**Scenario 2:**

#### Live Service Shadow

*   Set up two iPads at the host stand: one running your current reservation system and one running Resy OS. If you only have 1 iPad, you can switch between systems.
*   Mimic the actions taken in your current system in Resy OS. For example, if you check in a guest and seat them at table 12 on your current system, check in the guest and seat them at table 12 on Resy.

We recommend running this exercise for 1-2 shifts prior to going live with Resy. A combination of a slower and busier shift is recommended.

   **Pro-tip**: Keep a notebook nearby to write down questions and request a follow- up call with your implementation specialist.

###