# Transactions FAQ

> When using Resy to sell tickets to an event, offer prepaid reservations, or implementing cancellation policies, funds are sent from Resy to your business. Le...

Source: https://helpdesk.resy.com/en_us/transactions-faq-ByVZQWk8Y

Last updated: 2025-03-19T21:57:09.819Z

When using Resy to sell tickets to an event, offer prepaid reservations, or implementing cancellation policies, funds are sent from Resy to your business. Learn what to expect in terms of timing, fees, and processing below.

  
**Where do I add my banking information so I can receive my funds?**

You will need to add your banking information in the “Transaction Settings” tab in the Resy Dashboard before you will be able to process payments through Resy. Click [here](https://helpdesk.resy.com/en_us/managing-transactions-settings-for-us-partners-BJIGq7ju_) for a step-by-step guide to adding your banking information.

  

 **Is my banking information safe and protected?**

Yes, we use a third-party processor that is PCI compliant to store your banking information.

  

 **How do I set up a cancellation policy?** 

Click [here](https://helpdesk.resy.com/en_us/how-to-add-cancellation-policy-to-a-reservation-BkF2ZDQIu) to view a step-by-step guide on how to add a cancellation policy to your reservations.

  

**How do I set up prepaid** **reservations?** 

Click [here](https://helpdesk.resy.com/en_us/adding-a-prepaid-policy-H139rKJLF) to view a step-by-step guide on how to set up a prepaid policy on your reservations. 

  

 **How do I charge a cancellation or no-show fee?**

Click [here](https://helpdesk.resy.com/en_us/how-do-i-charge-a-cancellation-or-no-show-fee-HJQXfP7Lu) to view a step-by-step guide on how to charge a guest a cancellation fee in Resy OS.

  

**Does Resy charge additional fees for payment processing?**

Resy does not add any additional fees for payment processing. You will see a transaction fee from our third-party payment processor of 2.9% + $0.30 per transaction.  

  

**When can I expect my disbursement? (U.S. Partners Only)**

*   Cancellation fee charges are disbursed 14 business days, excluding holidays and weekends, after the date the guest was charged. 
*   Prepaid charges are disbursed 3-5 business days, excluding holidays and weekends, after the event date.
*   Prepay (Third\- Party Payments) are disbursed via direct deposit 48-72 hours after the payer's credit card is charged.

  

**Where can I see a Transactions Report?**

If your venue already has a Transactions Report, you can locate it in the Analytics section of the online dashboard. If you don't have a Transactions Report in Analytics, you can [contact Resy Support](https://helpdesk.resy.com/en_us/how-to-contact-resy-support-Bk_JGP7Lu) and request a report for a specific date or request to have a Transactions Report added to your Analytics section.

  

**How do I refund a charge for a guest and when should my guests expect to receive the refund?**

You will refund guests via your Stripe Dashboard.

Refunding a payment using the Stripe Dashboard:  

1.  Find the payment to be refunded in the payments overview page.
2.  Click the ••• icon to the right of the charge. From the resulting menu, select ‘Refund payment’. 
3.  By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded. 
4.  Select a reason for the refund. If you select ‘Other,’ you must provide an explanatory note that is attached to the refund. 
5.  Click ‘Refund’. 

Your guest should see their refund as a credit 5-10 business days later, depending upon the bank.  

  

**For additional information about Transactions, check out the following articles:**

*   [Manage Your Transaction Settings](https://helpdesk.resy.com/en_us/managing-transactions-settings-for-us-partners-BJIGq7ju_) 
*   [Adding a Prepaid Policy](https://helpdesk.resy.com/en_us/adding-a-prepaid-policy-H139rKJLF) 
*   [Cancel and Refund a Prepaid Reservation](https://helpdesk.resy.com/en_us/how-to-cancel-and-refund-a-prepaid-reservation-SJRfzDXIu)
*   [Adding a Cancellation Policy](https://helpdesk.resy.com/en_us/how-to-add-cancellation-policy-to-a-reservation-BkF2ZDQIu) 
*   [How do I Charge a Cancellation or No-show Fee?](https://helpdesk.resy.com/en_us/how-do-i-charge-a-cancellation-or-no-show-fee-HJQXfP7Lu)
*   [Cancel and Refund a Prepaid Reservation](https://helpdesk.resy.com/en_us/how-to-cancel-and-refund-a-prepaid-reservation-SJRfzDXIu)