# Troubleshooting Common Issues

> If youre experiencing an issue with our app or website follow these quick troubleshooting steps first

Source: https://helpdesk.resy.com/en_us/troubleshooting-common-issues-S10dQb2rbg

Last updated: 2026-02-10T19:29:51.891Z

If you're experiencing an issue with our app or website, follow these quick troubleshooting steps first:

### **Basic Troubleshooting Checklist**

1.  **Refresh the Page or Restart the App**  
     Sometimes a quick refresh or restart can resolve temporary glitches.
2.  **Clear Your Cache & Cookies**  
    This can help fix loading or formatting issues. Here's how:
    *   [Clear cache in Chrome](https://google.com/search?q=How+to+clear+cache+in+Chrome&rlz=1C1GCCB_enUS1177US1177&oq=How+to+clear+cache+in+Chrome&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRhA0gEIMzUyMGowajSoAgCwAgA&sourceid=chrome&ie=UTF-8)
    *   [Clear cache in Safari](https://isolate.menlosecurity.com/1/3735928037/https:/support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac "https://isolate.menlosecurity.com/1/3735928037/https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac")
    *   [Clear cache in Firefox](https://isolate.menlosecurity.com/1/3735928037/https:/support.mozilla.org/en-US/kb/how-clear-firefox-cache "https://isolate.menlosecurity.com/1/3735928037/https://support.mozilla.org/en-US/kb/how-clear-firefox-cache")
3.  **Check for Updates**
    *   Make sure your app is updated to the latest version in the App Store or Google Play.
    *   If you're using a browser, check for the latest browser version.
4.  **Try a Different Browser or Device**  
     This can help determine if the issue is device- or browser-specific.
5.  **Restart Your Device**  
     A fresh reboot can often solve lingering technical problems.
6.  **Make sure you are connected to the internet**  
    Try a different network and/or hotspot. Is it feeling slow? Check your internet speed. Here's a [link](http://beta.speedtest.net/) to perform an internet speed test and an [explanation](https://www.bandwidthplace.com/speedtest/) of results.

### **Still Having Issues? Contact Us!**

If you're still having trouble, please contact our support team so we can help you quickly. To speed up troubleshooting, include the following in your message:

*   **Device Type** (e.g., iPhone 13, Samsung Galaxy S21, MacBook Pro)
*   **Operating System & Version** (e.g., iOS 17.1, Windows 11, Android 13)
*   **App Version** (if applicable — found in your app settings; Tap the name of the restaurant on the top-left corner of the ResyOS app > Tap "**Settings**" > Tap "**About**")
*   **Browser Name and Version** (e.g., Chrome 125.0, Safari 16.4)
*   **Screenshots** of the issue (the more context, the better!)
*   **Screen Recordings** if the issue involves actions or steps  
    [How to record your screen for MacOS  
    ](https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac)[How to record your screen for Windows  
    ](https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11)[How to screen record your screen on an iPad/iPhone](https://support.apple.com/en-us/102653)

You can reach us at [resysupport@resy.com](mailto:resysupport@resy.com).