# Advanced Analytics - Waitlist: Waitlist Performance

> Waitlist Waitlist Performance      A screenshot of a computer     Description automatically generated      The Waitlist Waitlist Performance report indicates 

Source: https://helpdesk.resy.com/en_us/waitlist-waitlist-performance-rkU8wre3T

Last updated: 2024-05-06T21:56:01.988Z

  

The **Waitlist: Waitlist Performance** report indicates how many covers on your waitlist are successfully seated at your restaurant and how many are lost. Use the insight from this report to seat more guests on your waitlist.  

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/8e9f438daaceaa5fa9634f6def953bb1.png)

  

The filters are defaulted to show your data from the last 30 days, all service periods and all party sizes. To look at a specific date range, shift, or party size, click into each filter and set. 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/a2b4fae4bd469c18cb6524b679c65662.png)

  

**Waitlist Retention by Party Size** shows the percentage of covers seated vs lost across grouped party sizes. Retaining large parties can be more difficult if you don’t have ample bar space or waiting room in your restaurant so we recommend having a few places nearby and on-hand to direct guests. 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/0358612de56bea0f8455fcfaa1c2baef.png)

  

On the bottom left, we calculate your **Average Waitlist Quote Time** and **Actual Wait Time** in minutes across all times and party sizes. These numbers should be as close as possible if you aim for accuracy. Some restaurants prefer to under promise and over deliver on quote times so they would expect to see a bigger gap. 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/34a94d30f7477babc11ddfc3aa902d72.png)

  

**Average Wait vs Quote Time** indicates how accurately your door team can gauge wait times for different party sizes. In this example, over-quoting large parties may have led to less waitlist retention. 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/e376e665a6dbbe82f570dbac90bec8b2.png)

  

On the bottom right, we calculate the **percentage of Waitlist Seated** by looking at the number of successfully seated covers from the waitlist over the **Total Waitlist Covers**. 

![](https://cdn.kustomerhostedcontent.com/media/6036f66758799c770950d98d/f0e037db370b2f7d7379a9ea13fbc201.png)

   We recommend reviewing this report weekly with managers and your door team. 

  

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### Related Articles

*   [Advanced Analytics - Waitlist: Quotes & Retention](https://resy.kustomer.help/waitlist-quotes-retention-HJTKFrx2T)
*   [Advanced Analytics - Today:Overview](https://resy.kustomer.help/today-overview-B1gyazx3T)
    
*   [Advanced Analytics - Yesterday: Overview](https://resy.kustomer.help/yesterday-overview-SypfL7gh6)