If there is an incorrect phone number on a guest profile, follow the instructions here to edit. 

Please note: Editing a Guest Profile through web booking is only available for partners with Platform 360 Plan. 

In this article:

• Resy OS App 
• Resy OS Dashboard or Web Booking 

Resy OS App

If the guest has an App User profile, you will have to reach out to Support for minor changes. If the request is to completely change the current phone number, for security of the guest's account, please advise the guest to reach out to our Diner Support team directly at help@resy.com for assistance.

If the guest does not have an App User profile, you will have to input a fake phone number until you're able to receive the correct phone number from the guest. 

To edit a guest’s phone number on the Resy OS App during the booking process:

1. Click on your restaurant name and select “Guest Book”. 
2. Search for the guest profile and edit phone number. 

Web Booking

If the Guest Profile was created in-house, you can update the profile with the correct number by following these steps:

1. Under “Book” in the dropdown menu, select your venue.
2. Select a party size, then select a date and time. 
3. Under “Select a guest”, type in their phone number and click on the right guest’s name. 
4. Within the “Review Reservation Details” window, click on the pencil edit button on the right-hand corner. 
5. In the phone number edit box, input the right number.
6. Click on “Complete Reservation” to save.