Book and charge guests for paid reservations over the phone safely with secure, Payment Card Industry (PCI) compliant credit card protocols. Add or select a guest's credit card during the booking flow.

Online Reservations: If you have set up a cancellation or no-show policy or prepaid ticketing for your reservations, your guests will be prompted to input their credit card information when booking online.

In-House Reservations: When booking in-house you will be prompted to input credit card information in the booking flow.

Please note: If you would like to allow certain users to bypass this credit card requirement when booking in-house, you can give them the permission to “Book without Payment”. Learn how to give that permission.

How to Add Payment Information to a Reservation When Booking:

1. Begin the booking flow by selecting the booking button in the top-right corner.
2. Select date, time, and table type.
3. Enter guest name, phone number, and notes.
4. Select between two payment options.

Option 1: If the guest already has payment information on file, you will be prompted with the option to select that card or to add a new one.

If you’ve selected to enter a new card you will be prompted to fill out all fields.

How to Add Payment Information to a Booked Reservation:

1. Go to date of reservation.
2. Locate the booked list and tap on the reservation in question.
3. Click the three dots icon on the upper right-hand side.
4. Click “Rebook”.
5. Click “Add Payment”. 

Important note: If the guest has a credit card on file, you can verify with the guest if the last 4 digits of the credit card selected is correct. If not and they would like to use a different credit card, click the last 4 digits of the credit card and select “Add Credit Card”.  

1. Click “Change”.
2. Select your name for “Completed By”.
3. Click “Confirm Change”.

How to see if a reservation has payment information on file:

1. Go to date of reservation.
2. Locate the booked list and tap on the reservation in question.
3. Select the “History” tab. The History tab will notate when the reservation was made, who made the reservation, and if payment information was added.

Please note: Once you add a credit card to a guest's profile it will remain in the system for you to use for future bookings.