Prepaid reservations should be used when you want to charge guests at the time of reservation.

Please note: Any guest who cancels online before the cancellation time will be automatically refunded. If a guest cancels online past the cancellation time, there will not be a way to refund the guest in Resy OS. To approve and issue a refund for a guest, please view this article for instructions, Stripe Refunds. 

How do I Cancel and Refund a Prepaid Reservation?

1. From the Resy OS app, search for your Guest’s name on the 'Bookings' list.
2. Swipe left on the reservation from your booked list in Resy OS to bring up the cancellation pop-up.

3. If the reservation is being cancelled after the cancellation time, you can toggle On 'Refund payment' if you choose to refund the guest. Select your name from the accountability screen and tap 'Confirm Cancellation' to complete!

Please note: A record of the refund will be listed in the guest's reservation history and the guest will see the funds back in their account in approximately 3-5 business days.