Mobile Waitlist Feature (Remote Waitlist)
April 3 2025 8:30pm • Est. Read Time: 2 MINThe Mobile Waitlist feature is a way for guests to engage with restaurants by joining a restaurant's waitlist remotely without having to physically be at the venue. With your Mobile Waitlist open, your restaurant will appear at the top of the list for guests near by, set quote times by party size and turn off the feature if it gets too busy.
Please note: "Mobile Waitlist" is referred to as "Remote Waitlist" on the Resy OS App, but they are the same feature.
In this article:
How to Manage Your Mobile Waitlist in ResyOS
The Mobile Waitlist feature syncs seamlessly with the in-house waitlist in Resy OS. Guests that add themselves to the waitlist from the Resy Consumer App will show up in Resy OS on your waitlist in the "On the way" status.
Manage Your Mobile Waitlist Parties Alongside Your In-house Waitlist
- Edit the quoted wait time to auto-update the guest with a text message.
- Edit the waitlist status to "Wait: Table Ready" to trigger a text message update to the guest.
- All waitlist guests can cancel by texting back "9" if their plans change and confirm by texting "1" when they get alerted that their table is ready.
View a full walkthrough on how to use the Automated Waitlist SMS Feature in Resy OS.
Mobile Waitlist Control is in Your Hands at the Host Stand
The green open icon at the top of the waitlist indicates the remote waitlist feature is online.
- Tap the open icon to access your waitlist control panel.
- Toggle Mobile waitlist off from the control panel to disable the feature completely.
- Snooze the live waitlist for 30 60 90 minutes to disable the feature temporarily at peak times during your shift.
- View the last quoted wait times by party size.