# Default > Default knowledge base – help articles and documentation. ## Holiday Season - [Holiday Season](https://helpdesk.resy.com/en_us/holiday-season-BJZZeuq1g.md): Holiday Season ## Video Tutorials - [ResyOS Dashboard](https://helpdesk.resy.com/en_us/resyos-dashboard-SkxJucoA.md): Explore Our Diverse Video Collections Play the videos to explore the topics and gain valuable knowledge Assigned Seated vs General Admission Overview - [ResyOS iPad Training](https://helpdesk.resy.com/en_us/resyos-ipad-training-SkJef_9jC.md): Explore Our Diverse Video Collections Play the videos to explore the topics and gain valuable knowledge Guest Profile 827 How to Seat a Wa ## In-Service Troubleshooting - [Contact Resy Support](https://helpdesk.resy.com/en_us/how-to-contact-resy-support-Bk_JGP7Lu.md): We're here to help 24/7. Click the chat icon in the bottom right of this page, email us at resysupport@resy,com or connect with us from your iPad. Find answe... - [Chit Printing in the ResyOS App](https://helpdesk.resy.com/en_us/troubleshooting-for-bluetooth-chit-printers-rycyGwXId.md): Follow these troubleshooting steps to connect your iPad to your Bluetooth Chit Printer in Resy OS. Bluetooth printers may lose connection for any of the fo... - [Notify Feature](https://helpdesk.resy.com/en_us/what-is-notify-and-how-does-it-work-BJrJzPQLu.md): You can think of 'Notify' as a future waitlist, where guests can add themselves to a list and be alerted when a table opens up that meets the specifications ... - [Disable and Re-enable Online Bookings](https://helpdesk.resy.com/en_us/how-to-turn-off-online-reservations-for-a-shift-or-period-of-time-in-resyos-H1jkzwmLu.md): Turn reservations off and back on for a specific shift or amount of time from your iPad through the 'Online Bookings' setting. In this article: H... - [Prepaid Reservation Changes](https://helpdesk.resy.com/en_us/how-to-make-changes-to-a-prepaid-reservation-SkAXGPQUO.md): Update payment and make changes to a paid reservation. Learn more about Prepaid Reservations here. Please Note: You'll make changes to a Prepaid Reser... - [Resy OS Troubleshooting Steps](https://helpdesk.resy.com/en_us/resyos-troubleshooting-steps-ByjDtVwBK.md): ResyOS Troubleshooting Steps Below are a few basic troubleshooting steps you attempt when you experiencing an issue in ResyOS, Close and reopen the ... - [Troubleshooting Common Issues](https://helpdesk.resy.com/en_us/troubleshooting-common-issues-S10dQb2rbg.md): If youre experiencing an issue with our app or website follow these quick troubleshooting steps first ## Getting Started & Settings - [Resy OS Features Summary](https://helpdesk.resy.com/en_us/resyos-features-summary-rJ_oZDQIO.md): Map of Resy OS on your iPad, outlining each button and tab for table management. Great resource for training new hires! Floor Plan View: Reservation... - [Drag and Drop to Seat a Guest](https://helpdesk.resy.com/en_us/how-to-drag-and-drop-to-seat-in-resyos-SkTCbwQ8O.md): Easily seat guests from on your Resy OS App through our drag and drop feature. In this article: How to Seat a Guest How to Drag and Drop to... - [Password Reset for Resy OS](https://helpdesk.resy.com/en_us/how-to-reset-your-password-SJbAbDX8O.md): You can reset your password 2 ways: Option 1: Go to the Dashboard login page here and click on “Forgot Password?” Option 2 ... - [Resy OS FAQ](https://helpdesk.resy.com/en_us/resyos-faq-B1ciD7Uu.md): Most frequently asked questions by our restaurant partners, best to review this with your team before launch day and always here for your reference! ... ## Events & Virtual Experiences - [Event Feature](https://helpdesk.resy.com/en_us/how-to-create-an-event-B1dKWDQUd.md): Create and manage events with Resy to generate revenue and create unique culinary experiences for your guests. Create General Admissions events for things li... - [General Admission Event](https://helpdesk.resy.com/en_us/general-admission-event-ByNFbwm8u.md): General Admission events work best events where guests can flow freely like a backyard BBQ or NYE. The amount of tickets you can sell is up to you and is not... - [Assigned Seating Event](https://helpdesk.resy.com/en_us/how-to-create-an-assigned-seating-event-rJ5FbDmUu.md): Create an Assigned Seating Event for wine dinners, chef collabs and more. Best for seated events where you want to prescribe seating times and limit the numb... - [How do I adjust my normal shift when I'm hosting an event that changes availability?](https://helpdesk.resy.com/en_us/how-to-adjust-your-base-shift-when-hosting-an-event-rySYbv7Ld.md): Whether you are hosting a General Admission or Assigned Seating event , if you chose to run your event alongside normal service be sure to adjust your base s... - [Manage a Special Event with Normal Service](https://helpdesk.resy.com/en_us/how-to-run-a-special-service-while-running-normal-service-H1xcWwXIO.md): Manage your special event and standard service in Resy with the event tool and setting table availability on your shifts. Please note: In the Resy Dashboar... - [Using Pacing and Availability to Maximize Sales for My Event](https://helpdesk.resy.com/en_us/how-to-optimize-seating-times-for-maximum-event-ticket-sales-ry1cP7Id.md): Boost ticket sales for your event by managing pacing and availability, putting tables online and controlling the flow of reservations with pacing. How to C... - [How do I use Slots to create unique experiences at different times during my Event?](https://helpdesk.resy.com/en_us/use-slots-to-create-unique-experiences-for-each-seating-time-of-your-event-ry3tWv78_.md): With slots you can dictate different turn times, prices or menus for each seating of your event. Works best for Valentine's Day and NYE, whenever you have mu... - [How do I add Prepaid Items to an Event Ticket?](https://helpdesk.resy.com/en_us/how-can-i-add-prepaid-items-to-an-event-ticket-HkytbPQU_.md): If you need assistance setting up your Event, this article will help you get started! You can add items to the Event ticket. For example: Take-Home I... - [Guest Communications: Events](https://helpdesk.resy.com/en_us/how-to-customize-guest-communications-for-events-r1vtWwm8_.md): Customizing your guest communications for an event is a great way to make your event stand out from normal day to day interactions and showcase your brand vo... - [Event Cancellation](https://helpdesk.resy.com/en_us/event-cancellation-rJye6_36Y.md): How do I Cancel an Event? In the online dashboard, Click the icon on the upper right. Click " Events ". Click the 3 dots next to your... ## Marketing and Promotion - [Marketing: Transition to Resy](https://helpdesk.resy.com/en_us/marketing-the-transition-to-resy:-pre-live-go-live-post-live-checklists-rJwrPQ8O.md): We explore the marketing actions and strategies your team should take to ensure a seamless transition to Resy. It is important that you cancel your previous ... - [Marketing Emails with Mailchimp](https://helpdesk.resy.com/en_us/how-to-send-an-email-blast-BJGSDmUd.md): Create and set up effective marketing emails for your guests through Mailchimp. Mailchimp has various different packages available depending on your needs r... - [Promote on Social Media](https://helpdesk.resy.com/en_us/restaurant-social-media-tips-+-tricks-HyYHvm8u.md): Social media is a vital key to your restaurant's overall marketing, and that marketing is even more effective if your social media is executed well. Maintain... - [Resy x Instagram Integration](https://helpdesk.resy.com/en_us/resy-x-instagram-integration-BJsrZPmLd.md): By integrating your Instagram profile with Resy, Guests can directly book a reservation with the 'Reserve' button on your profile. Please Note: ... - [Resy x Facebook Integration](https://helpdesk.resy.com/en_us/resy-x-facebook-integration:-S1nHZPm8u.md): Add "Book Now" Button to your Facebook Page Guests can "Book Now" from your Facebook Business Profile page! Here are some instructions on how to add ... - [Resy x Google Integration](https://helpdesk.resy.com/en_us/google-integration-BJgtimwaF.md): How to Have Your Resy Availability Appear on Google The Google Knowledge Panel buttons and links are automated and adjust on their own based on traff... ## Transactions - [Transactions FAQ](https://helpdesk.resy.com/en_us/transactions-faq-ByVZQWk8Y.md): When using Resy to sell tickets to an event, offer prepaid reservations, or implementing cancellation policies, funds are sent from Resy to your business. Le... - [Transactions Settings (US)](https://helpdesk.resy.com/en_us/managing-transactions-settings-for-us-partners-BJIGq7ju_.md): If you are hosting any prepaid inventory on Resy you will need to enter in your banking information and set up your Sales Tax Rates on the Transaction Setti - [Transaction Settings (CAN)](https://helpdesk.resy.com/en_us/transaction-settings-can-SJQBooEHt.md): Before setting up a Cancellation Policy or Prepaid Policy, contact Resy Support to obtain the Wire Transfer form. That form will need to be filled out in o... ## Onboarding Materials - [Going Live on Resy](https://helpdesk.resy.com/en_us/live-day-checklist-r1BVbvXUu.md): A list of items to review as you go live on Resy. Click here for printable PDF . In this article: View your listing on Resy.com and confirm list... - [Compatible Browser, iPads, Chit Printers and Accessories for ResyOS](https://helpdesk.resy.com/en_us/resyos-recommended-hardware-and-accessories-SyvVbP78_.md): Youll want to match the number of outposts you have with your current table management system For example 12 iPads at host stand and 1 in office per res - [Improve My Website's SEO](https://helpdesk.resy.com/en_us/google-search-optimization-tips-BkqED78O.md): Resy optimizes our website to assist diners in finding the correct place to book. In addition to those efforts, we’d like to provide you with the tools... - [Setting Up Resy OS on an iPad](https://helpdesk.resy.com/en_us/resyos-ipad-set-up-rkrbv7L_.md): Prior to using Resy in your restaurant, we recommend doing a quick initial set-up to customize your device. In this article, you'll find how to set-up Defaul... - [Data Transfer Instructions](https://helpdesk.resy.com/en_us/data-transfer-instructions-BkD17zouu.md): Both guestbooks and future reservations can be imported into Resy. When: Guestbooks can be sent to your Implementation Specialist anytime b... ## Training Resources - [Training Exercises](https://helpdesk.resy.com/en_us/training-exercises-r1WUwmI_.md): Training exercises are critical to ensure your team is well versed in ResyOS before using the systemduring a real, live shift. Here are some suggestions and ... ## Global Dining Access - [Global Dining Access: Cancellation Policy FAQs](https://helpdesk.resy.com/en_us/global-dining-access:-cancellation-policy-faq-BkzqbD7LO.md): Does the Guest know about the cancellation policy? The cancellation policy is tied to your reservation slots for Global Dining Access. The cancellation fee... - [Adding New Users (Global Dining Access partners)](https://helpdesk.resy.com/en_us/global-dining-access:-adding-new-users-BJacbPm8u.md): This article will walk you through how to create new Resy Users for additional employees to give them access to the Resy Dashboard and enable email alerts fo... - [Global Dining Access Partners: Receive and Transfer Global Dining Access Reservations to My Books](https://helpdesk.resy.com/en_us/global-dining-access:-new-reservation-notification-and-transfers-rkD9WDX8O.md): This article will walk you through how to manage your incoming Global Dining Access reservations and transfer the reservation details to your reservation boo... - [How do I use the Resy Dashboard? (For Global Dining Access partners)](https://helpdesk.resy.com/en_us/global-dining-access:-resy-dashboard-H1i5ZDXLu.md): Welcome to Resy Global Dining Access by American Express! This article will give you an overview of the dashboard tools in your hands to manage your account.... - [Global Dining Access: How do I add Banking Info to my account?](https://helpdesk.resy.com/en_us/global-dining-access:-banking-information-r149P7LO.md): This article will inform you how to securely attach a bank account in your Resy Dashboard settings to facilitate the direct deposit of funds collected throug... - [Global Dining Access Partners: Block Days From Being Booked](https://helpdesk.resy.com/en_us/global-dining-access:-blackout-dates-S1kjZPX8_.md): This article will walk you through how to take your Global Dining Access tables offline for blackout dates (holidays, buyouts, closures, etc). It's importan... ## Reporting & Analytics - [Use Resy Surveys to Get Feedback From Guests](https://helpdesk.resy.com/en_us/resy-surveys-S1qQMwX8u.md): This feature is included for all Platform 360 and Full Stack packages. If you'd like to set up customizable Resy Surveys or upgrade to another package please... - [Reporting and Analytics](https://helpdesk.resy.com/en_us/resy-analytics-BJdQMvX8_.md): Resy Analytics aggregates the data from your business and provides reports on reservations, cover performance, monthly guestbooks, guest surveys and ratings.... - [POS Integrations FAQ](https://helpdesk.resy.com/en_us/pos-integrations-BJ4QMDQLd.md): Integrate with your respective POS System to sync data and information that can help you make informed decisions about your business. Please Note:&n... - [Change Your Resy OS Plan](https://helpdesk.resy.com/en_us/change-your-resy-os-plan-HkUQzwXIu.md): Resy's Platform 360 offers premium features and customizations that will help you gain more value as a Resy partner, and better streamline your restaurant op... - [POS Integrations](https://helpdesk.resy.com/en_us/pos-integrations-HkUQN3s5u.md): Integrate Resy and Toast to understand your guest’s spending habits, improve operational efficiencies at the door, and receive actionable reporting abo... - [ResyOS and POS Reporting](https://helpdesk.resy.com/en_us/resyos-and-pos-reporting-SJRv9oy2O.md): Leveraging POS and reservation data unlocks insights about guest behavior, sales forecasting and more. Being able to read and understand these reports will h... - [Service Snapshot](https://helpdesk.resy.com/en_us/service-snapshot-B1mYYABLt.md): The Service Snapshot are reports that give you an extensive overview of your current and previous day covers. It also provides projections and data based for... ## Billing - [Billing Portal](https://helpdesk.resy.com/en_us/resy-billing-portal-HyaQfDQL_.md): The Resy Billing Portal can be found at billing.resy.com . This is where you can view and manage invoices, update payment methods, and more. In this artic... ## Reopening on RESY - [Venue Profile](https://helpdesk.resy.com/en_us/how-to-update-your-venue-listing-info-Hk1_ZvX8_.md): Edit your restaurant's profile on Resy.com and in the Resy App. Change the About, Need to Know, Featured Menu Items, Safety Measures, Booking Window and Pa... - [Emergency Closures: How to Update Settings and inform Guests](https://helpdesk.resy.com/en_us/how-to-handle-closures-H1fdbwXU_.md): In the case of an emergency, here are few helpful resources to help you close or adjust any upcoming shifts if needed. In this article: What do I do wit...